reply to post by CoolStoryMan
Blaming servers for cold food? that's ridiculous, ever work in a restaurant before? I can tell you it's usually not their fault, as a lot of places
have not only servers, but food runners, and expediters, I know it sucks getting cold food, but if you're somewhat polite and ask it to be fixed
usually that does the trick, and they'll toss you an extra goodie or a discount of some sort
Was thinking the same thing. Sometimes the food gets cold, because the waitress is extremely busy, running to get drinks from the lounge, or adding up
a bill for a table that is demanding their bill right away. Or the cooks have not put it under hot lights like required. Food should always be the
priority , but when you're maybe in another part of the restaurant getting drinks , or at the machine punching in another order, its difficult to know
who the bell is ringing for from the kitchen.
Sometimes the way a restaurant is managed makes a big difference on how smoothly things work, and sometimes you can tell a waitress or waiter is
extremely busy, just by watching them run back and forth. Also they may be dealing with shortage of staff, because someone had to call in sick.
If you see your server standing in a corner talking with coworkers and you get terrible service, then you have a legit complaint, and I think its a
good idea to leave a note on the table explaining why you don't feel they deserve a tip, or politely tell them in person.
I used to do be a server on and off over the years, and it can be a really great and rewarding job, taking care of people and making sure they have
everything they need to have a great time. It also can be very lucrative , if you can read your customers, and anticipate their need before they
themselves are even aware of them.
A few tips for servers..
1 If a couple is engrosses in deep conversation, do not continually butt into their time, to ask how things are. There is an art to noticing when a
drink is empty and dishes need to be cleared, and after initially checking to see if their meal is to satisfaction, and they have all the condiments
they require, or drinks...let them be!( I am mostly speaking of finer dining, but this could apply in other restaurants as well)
2 Nothing worse than the customer who thinks its all about him or her, when if they took the time to look around they could see that it extremely
busy, and things might take a few minutes. These can also the types who want to flirt ,and chat it up with you, and find themselves far more charming
that anyone else does. Try to smile, but ALWAYS steer the conversation to what they need, and let them know you'll be back when they are ready to
order if they say they aren't sure, or something to that effect. Honestly, sometimes you have to remind some, in subtle ways ,that you aren't there
for there ego, or to socialize, its a job, and you want to do it well, for ALL customers.
3 Don't expect tips.. lol . A member has already written a great post on this, so I won't get into it, but try to do the best you can because you
want to, and think of a tip as a bonus. In this economy some just can't afford to eat out at all, and if they scrape enough together to celebrate
someones birthday, the last thing they need is to feel guilty about not having much for a tip. Sucks if you have to pay out percentage on that meal to
kitchen staff, but they don't always know that. Again as the member called Ms Sile mentioned , many are unaware of what system the restaurant is
using, and there are always the very generous tippers who make up for it.
A restaurant that is managed smoothly, and with kitchen staff who care about what they put out on the plates, the service industry can be one of the
greatest jobs , and can be very rewarding both emotionally ,and in a financial way. I remember the fond moments of going to a table after a proposal
to see the beautiful flush of surprise and joy on a young woman's face as she flashed me her ring and excitedly said "we just got engaged", or the
birthday celebrations with loving family members laughing and having fun. (seeing a ring box being pulled out would also be a great clue as to when
not to interrupt :lol
I feel sorry that the young woman let a 5 dollar tip derail her day so much, and to her its all about the tip, but maybe she has learned a valuable
lesson through the experience.
To the member who posted about the delivery guy standing there waiting for more, it reminds me of the delivery guys who lie and say they don't have
change expecting that you will give them the 3 dollars more on top of the 4 you already gave them. The last time this happened, I took back the 10,
said " just wait..I have change".. and came back with the exact amount of change , but no tip. I then said "see.. because you don't carry change, you
just killed your chance at a tip".
edit on 25-6-2012 by WhisperingWinds because: (no reason given)