posted on Mar, 17 2012 @ 12:22 AM
Imagine my surprise when I walked out of my house to go to work only to find my car missing. My first thought was that the brake had failed and it had
drifted down the pad into the fence, but upon a quick check there still was no car to be seen.
I live in a pretty isolated area and crime is almost nonexistent out here, not counting people selfishly trespassing on your property with, ATVs and
horses. Some people think that if there is a piece of property that does not have a house within a hundred feet, then it is public property and they
can use it as they chose. Never mind all the no trespassing signs even the ones by affidavit, but I have never heard of anyone’s car being stolen.
Mine was and the surprising culprit was Santander Bank. I have never heard of this bank before, so it was even more difficult to understand why this
company had stolen my car. Of course my first call was to the police. When I told them my car had been stolen they informed me that it had been
repossessed. I asked by whom, since my car has been paid for for over 5 years and that I had the certificate of title in my hand so that I could give
them the VIN number and what other numbers they needed to find my car. They told me to call the Repo company and gave me the number.
Calling the repo company was an absolute waste of time because they kept asking me for information I could not give them. They wanted my loan number,
the number of the bank. I told them I had no loan number and no bank for them to call. They kept saying they could not help me because they had no
record with my name or social security number. Of course not. I had no loan and my car was paid for. After being placed on hold and switched to 3
different people they finally gave me the number to Santander Bank.
I tried to be nice and concise. I told the woman that answered the phone what had happened, it took all my strength to hold my temper because she did
not even try to hide the fact that she was laughing at me the whole time I was explaining my situation. I finally stopped and said look, just give me
the number where I can fax the proof that the car they had stolen belonged to me legally and that they had no legal claim to my car. She gave me the
number to fax the title and told me to call the reinstatement office after I had faxed the documents. I faxed the documents but was not able to reach
anyone in the office.
The next morning I received a call from the Repo agency asking me where did I want my car delivered. I told him that I wanted him to return my car to
the same place from which he had stolen it. He said he would be bringing my car out shortly. When 3 o’clock arrived and again I would have no car
for work I called the agency asking for my car. He stated that the car was on its way and wanted to know how long I would be home. I made the mistake
of telling him that I had to leave my house no later than six pm. He said that the car would be there long before six. At 6:15 I left my house with no
sign of my car is sight. I locked the gate to prevent a dump and run.
I was lucky that my Brother noticed the guy go pass his house with my car and drove to my house to find out what the heck was going on. The guy kept
saying it wasn’t his fault that he was only doing what the bank told him to do. My brother couldn’t open the gate and called me to tell me that
the guy was at the house and was trying to leave the car by the side of the road but there would be hell to pay before he would let him do that.
I am sorry to say that my brother and this guy almost came to blows because he was not going to allow this guy to leave my car on the side of the
road. He told him, “That is not where you stole the car from and you are going to put it back exactly where you stole it from, regardless to how
long you have to wait.” Well it did not take long but he did have to wait about 20 minutes. My brother took pictures of the guy and every angle of
the car. The guy kept saying over and over it was not his fault. That was 3 days ago and to this moment Santander Bank has not apologized or even
picked up the phone to acknowledge their wrong doing.
I guess you can say that anybody can make mistakes, but when you illegally take someone’s property, inconvenience them, place their livelihood in
jeopardy and your only response is to laugh at them is unconscionable and to not make any attempts to even an apology, then this is one bank that I
would definitely run from.
Anyone doing business with Santander trust me on this one, they are thieves and heartless. Put your money in a mattress before trusting these people,
because there in no good in them.