Computer help!!

Do not...and I repeat DO NOT ever, ever download a program called "Soluto" onto your computer..

I did...and I CANNOT remove it!!!

ANY advice will be greatly appreciated.....(this thing is EVIL!!!! EVIL< I tells ya!!!!!!)

I CANNOT get if off my hard-drive!!! It won't go away!!!!

What have you attempted to do to uninstall so far?

This might seem counter-intuitive, but it's possible that during installation some key components were not installed. This could prevent the program's removal..

If this is the problem, you can try re-installing the software and then attempt to uninstall again.


Still - what's your OS? What have you already tried? Where was the program installed (default directory, somewhere else?)

reply to post by ProudBird


I've never used this program, but this website details how to remove it. It includes both the traditional ways of removal, as well as a 3rd party program which can delete it. Again, I have not used Soluto, nor this removal program, so please use at your own risk.

support.soluto.com...

Direct .exe download

I haven't used that program.

Have you tried uninstalling it is Safe-mode?
if that still fails, make sure you have your windows recovery disk nearby, and if you feel safe dealing with the registry, again in safe mode, and you can find out in which directory the software installed itself, you can search for that directory in the registry and slowly start deleting it from there.
NOTE!!!! DON'T TOUCH THE REGISTRY IF YOU DON'T KNOW WHAT YOU ARE DOING

reply to post by Hellhound604


Cannot stress that enough. If you are not comfortable with editing your registry, DO NOT DO IT!!!

This program??

Cnet's listing for Soluto

I've never used this..but as a general rule, I tend to trust what Cnet has reviewed and put up for download more than most. If they're hosting a program for download..with their own reviews...that is a threat to our systems, it's something to get my attention for sure! Are you sure you got the real program and not a virused version of it available elsewhere?

www.2-uninstall.com...

That is what I found for a set of removal directions... Perhaps that will work?

My ultimate fallback and what the college classes went over for Troubleshooting and PC Repair last semester is a little program called Combofix. It's available at Bleepingcomputer and it's a sledgehammer to kill a housefly if you have other ways to accomplish it. It's also very dangerous to use because it has no idiot proofing and it is not built with 10 different ways to make sure an idiot doesn't boat anchor his computer. It's the MOST effective tool I have though..and more than one system from friends and neighbors have been saved in the last year when everything else but Combofix failed.

Hope this helps! Good luck on this, and please keep us informed.

reply to post by Wrabbit2000


THANK YOU!!!!!

I will try.....Thanks....

reply to post by Hellhound604


That is another great IDEA!

Thanks to you, as well!!!

reply to post by TinkerHaus

What have you attempted to do to uninstall so far?

Only way know, is the 'Windows' "CONTROL PANEL" method......

....failed, so far.......

reply to post by ProudBird


Try using the program's uninstaller - should show up in the start menu (if you're using Win7 search for the program name in the start bar and you should see the uninstaller - if you don't then re-install and then remove. You don't need a utility to do this for you.)

Good luck!

reply to post by ProudBird


A little more description would be nice.

From what you are describing, it sounds like one of those nifty little java-exploits that likes to monkey with things and inform you that you have a virus on your computer (and $30 will fix all your problems...).

They often take the name of popular security products in an attempt to fool people into believing they are legitimately representing.

What these nifty little buggers do is use a java exploit to drop a file into your local user directory and modify your registry so that everything you attempt to do runs through this program. Thus, web browsers open up to "you have a virus!" (no #), and you get pop-ups all the time. It will even do fun things like disable a lot of your administrator tools.

Now - I have active virus protection, and have still run into problems with these little guys (because, apparently, it was allowing things to still edit the registry without permission - I've since rectified that problem). I'm not sure what -other- actions it might have been preventing.

However, I found that most/all programs will function correctly if the "run as administrator" flag is used in their execution, as this bypasses the program (which is set, in the registry, to run everything through).

Simply deleting the file makes things even more fun (presuming you use task manager or something else to track it down; you won't find it by looking at the programs menu for obvious reasons). Since the registry attempts to run -everything- through that program, Windows doesn't know what the hell to do when you attempt to run something.

The easiest method I found to fix the problem is delete the file and do a system restore. That corrects the registry edits made and just leaves one irritated.

Since correcting my firewall and active settings to be paranoid about registry changes, I've noticed that the java exploit still allows for the dropping of a file, but can no longer activate it to change registry settings. Although why that hasn't been fixed by now, and why it doesn't show up in virus scans, is beyond me.

Otherwise... you could have an older form of malware that I've not encountered in some time. It writes itself to the disk in several locations, then keeps itself in memory. If you kill the active process - it has flagged itself, somewhere, to be re-started (like how Explorer.exe will reset if killed). The active program continually checks where it was written to, and will write a copy if it is deleted (some will even compare the file to ensure it isn't a renamed substitute.

Fixing the damage done by those is best left to a tool that patches the registry, as well. But you can kill them by booting into the command prompt and deleting the file in its various incarnations.

After researching a bit:

You have to use the program's uninstaller. Soluto does not make any registry entries and therefor will not show up in the Control Panel list of installed programs.

The program itself comes with an uninstall utility - so if you've manually removed some of this program you are going to need to reinstall it, then use the Soluto uninstall utility provided in the software package.

And I agree with wrabbit - If CNET is promoting it it's most likely safe. It's not a trojan or any other form of malicious software, it just doesn't make registry entries.

reply to post by Aim64C


Want to THANK everyone so far....I may just need to buy a new computer.....it is not a problem...I could "wipe" the hard-drive......AFTER I copy it but then WHAT???????

reply to post by TinkerHaus


THANK YOU!!!! (Sir or Madam)

Originally posted by ProudBird
reply to post by TinkerHaus

 

THANK YOU!!!! (Sir or Madam)

Sir, although apparently I chose a HORRIBLE handle.

Did that work?

reply to post by TinkerHaus


I will laugh at you, as a fellow ATS member.

I am a male, just in cases anyone cares to know....

(Oh....and in 50ties)....so bring it on, ............I hope)

Well thankfully there is nothing software based that can't be removed, you may have to go to great lengths, even formatting your hard-drive but you wont need to buy a new computer

Dont panic , i really dont think this is malware of any kind so it will almost certainly be possible to get it off you system without the need to re-install your operating system.

Some of the members her have given some example of 3rd party unistallers that should work well. I personally use a free program called IO bit uninstaller to get rid of any hard to shift programs. I highly recommend it as it will uninstall the program, clean up the directories and deal with any leftover additions to the registry.

You could also try uninstalling it in safe mode. To get into safe mode keep tapping F8 on your keyboard as your computer boots up and then choose 'safe mode' from the list of options. Then when windows loads up just try uninstalling it through your start menu or the control panel.

If that doesnt work you could always email soluto they have a Support ticket facility

Also a support Page

Soluto suggests that if you are having problems uninstalling it there might be a problem with you windows installer. If this is the case then as another member suggested it might be worth re-installing it before unistalling.

If you do manage to get rid of it let us know which method worked. This helps other people who might have the same problem in the future

- PhoenixOD (Microsoft Certified Technology Specialist)

Originally posted by TinkerHaus
After researching a bit:

You have to use the program's uninstaller. Soluto does not make any registry entries and therefor will not show up in the Control Panel list of installed programs.

The program itself comes with an uninstall utility - so if you've manually removed some of this program you are going to need to reinstall it, then use the Soluto uninstall utility provided in the software package.

And I agree with wrabbit - If CNET is promoting it it's most likely safe. It's not a trojan or any other form of malicious software, it just doesn't make registry entries.

edit on 13-2-2012 by TinkerHaus because: (no reason given)

Such software should be banned. I've had experience with that kind of software, and I think it is just plain lunacy of the software writers that write software like that. but, then, if it doesn't write anything in the registry, how does it start up? I am sure if you search in the registry, you will find some entries pointing to it. The uninstall information is just a small part of the registry, there a lot of other places in the registry where it can write to, and tell windows when to start it, the paths to it, the libraries being used, etc.

or you can do a windows restore.
click start/programs/accessories/system tools/system restore.

when you install a program.
your PC records what the computer was like .
so if it goes BAD. you put it back to a good state

you MUST save any files or stuff.
best to a memery stick or CD or flopy.

down load Linux Ubunta free.
burn it on a CD or DVD.
then boot from the disk.
find the file and delete it.