OP, what you're really seeing in your download speeds are correct, about 3.5mb ish. ISP's have their pipes all open to all the download speed sites,
so doesn't matter what site you go too, you'll always see max speeds.
You're doing pretty good as far as speeds go actually. Over here in hawaii, for the advertised 10mbps plan, the real speed cap is 1mbps. Right now
I pay for the 50mbps plan, but the REAL download speed cap over here is a 6mb speed cap for the "turbo 50mbs" plan. I try not to think of it too
much, that Im paying 85$ a month for 6mbps, but yeah, it's the truth. Time warner, all lies. Before I went to 50mbps, I did phonecall after
phonecall, chatroom after chatroom, till I finally got ahold of someone who was honest. Even though the guy said 15mbps, I knew it would actually be
much lower in hawaii, as hawaii sucks like that.
This is a transcript of a chat conversation on 6/16/2012 9:01 PM(UTC).
rudy S joined the conversation.
Ask Ben: Thank you for contacting Time Warner Cable.
Ask Ben: I am an automated agent here to get you the help you need.
Ask Ben: I don't seem to have any information on that. I'm referring you to a live analyst.
Ask Ben: Please wait for the next available analyst.
Ask Ben joined the conversation.
rudy S: yup, np
Ask Ben: Hello, my name is Adam ******.
Ask Ben: Hi, Rudy.
rudy S: adam, question:
rudy S: im thinking about upgrading my rr internet to a higher speed, B
rudy S: BUT.....
Ask Ben: Sure.
Ask Ben: Please give me a minute while I check your account details.
rudy S: no, i was asking a tech question.
rudy S: speedtest says im getting about 10mbps, but no matter what
rudy S: my download speeds seem capped at about 1mbps...
Ask Ben: Is the speeds slow?
rudy S: the speedtest is fine.
rudy S: but no matter what it is, or how many things im downloading,
rudy S: or where it's from.....
rudy S: my download speed caps at about 1mbps, maybe 1.2 mbps....
Ask Ben: Please perform a speed test through the following link: speedtest.oceanic.com...
and let me know the results.
rudy S: if i go there ill get about 10-20mbps
rudy S: but when im downloading, i get 1mbps...
rudy S: will getting the 50mbps plan improve that, or...
rudy S: does that mean ill just get 50mbps from speedtest, but still download at 1mbps?
Ask Ben: No, it will improve the speeds.
rudy S: do you know why im only getting 1mbps now?
rudy S: im saying that the "speedtest" sites work just fine, but in "real time" I get capped at 1mbps
Ask Ben: Yes, if you are speeds are 10Mbps, then while downloading the files you will not get the total usage of the Speed, it will be around 1-3Mbps
rudy S: k, cool. is that a limitation from rr?
rudy S: If so, what will my dl speeds be if i go 50mbps plan?
Ask Ben: It will be above 15Mbps.
rudy S: ah, ok.
rudy S: glad you understand what i was asking.....
rudy S: so it's an isp limitation then, yes?
Ask Ben: Yes.
rudy S: awesome, now i understand.......
rudy S: k, sign me up.
rudy S: im gonna hold you to that 15mbps thing....
Ask Ben: I will certainly direct you to the right department in order to get this done for you.
Ask Ben: _trans_to EBF_Sales_Chat
rudy S left the conversation.
edit on 1-7-2012 by aikoodeesh because: adding chat.
edit on 1-7-2012 by aikoodeesh because: removing Time warner tech support
specialist's full name for his privacy.