Ok I work for an online division of a corporation that handles 5 different companies (jewelry) and I'm going to help you people order correctly so
you aren't surprised after the fact. This is pretty universal when it comes to ordering online but this is more specific to jewelry. however common
sense applies all around when it comes to ordering online.
what you are purchasing.
Don't just add it to the cart and think that by selecting next day shipping you will get it the next day. There ARE stipulations if you just take
your time and read the "fine print." Everything is there on the site that you need to know, you just have to take the time and look.. If you were in
a store wouldn't you want to make sure you are getting what you paid for? Now you should do the same when purchasing online if not even more.
2. If there is an advertisement for anything such as: free shipping, guaranteed shipping, save X amount and so on CLICK that link and READ what it
says. Everything you will need to know in regards to shipping will be in that link. If it isn't then scroll to the bottom of the site and click on
the sites shipping policy. All sites will have this information, usually at the bottom.
Just because it says "save up to 15%" it doesn't mean you will get 15%, up to
means anywhere from 1%-15%. Each item will have a different
discount based on the promo for the day. No you can't get the discount from 5 days ago, don't ask, you should have ordered that day. You can't go
into a department store asking for sale prices from a week ago so don't do it online.
3. If there is a flashing advertisement that says "click here for details," CLICK
that link and read the details. You need to know these
4. If you are ordering something that needs to be customized don't expect to get it tomorrow, it's a custom item and has to be MADE, they don't
keep your name and birthstone on file, this isn't the CIA, we don't know your every move
5. Know your BILLING information! Most companies now a days when ordering online will ask for your billing information and it has to be exact to what
your bank has on file for whatever card you are using for purchase and if it doesn't match exactly it will not go thru. This is actually done to
protect you against fraud, so be happy someone is trying to look out for you. If you are unsure of your information, look at a recent bank statement
or call your bank.
if you know you aren't going to be home when we tell you the item is expected to arrive then give us the address you will be at or
one that someone will be at esp if it is an item that needs to be signed for! If you give us an address and you wont be there well we don't know
If it states 5-10 business days, that means no weekends and no holidays are included in that time frame. SO if you know that say on the 7th day you
will be out of town for the remainder of the shipping time then please give an address where you know someone will be for the entire time because most
of the time ship to addresses can't be changed once and order has been processed.
7. If you are getting married or it's a holiday such as Christmas, Valentines Day or a birthday and you know you need an item for a certain date do
not place an order 3 days before expecting to get it in time, 98% of the time it isn't going to happen.
These are dates you know well enough in advance so to make it easier on you the customer give yourself enough time to order the item incase something
happens with it and it needs to be replaced or reordered. This will save you a lot of headache and it will also give you peace of mind that you
ordered enough in advance so that if
something happened with the item you could reorder and have it by the time you need it by.....
***Those who like to order last minute for Christmas well....don't, just don't do it. Make this the last year you wait til the last minute then get
upset because you can't get it by Christmas. Every site I have ever looked at including ours states what day you need to order by to get an item by
Christmas. If you don't order it by that date you can't get it by Christmas. This isn't because we don't want to get it to you it's because there
are thousands of other orders before yours that need to go out. Sites give order by dates for a reason, you should pay attention to them.
Some other things not to do when calling into a customer service agent:
*expect them to know your information and order off the top of their head, not gonna happen.
*expect them to bend rules or give you an extra discount or rush your item because you didn't read the directions.
*blame them for your Christmas, wedding, birthday or whatever holiday it is being ruined because again you didn't read the directions. We would love
to make sure everyone gets their stuff when they want but we just can't do that. Next time read the fine print
*when asking for a call back, don't call back every 30mins demanding someone call you. There are other people in line before you, wait your turn and
someone will call you!
Now Im sure I have missed a few things but I spent 10.5hrs getting chewed out all day because I didn't do something right when in all actuality it
was because people don't read the fine print or the flashing print infront of them. When it is the companies fault then yes we will try everything
we can to assist you but remember the agent isn't the company, they are the messenger so don't shoot them!
One last thing I learned from a rep in toys, DO NOT put your kids on the phone and have them tell the agent they are ruining their Christmas because
they won't get their toys! Yes parents are doing this right now! It's kind of disturbing that a parent would use their child like that but in
today's society nothing surprises me.
Now have a Merry Christmas!