We found what looked like some of the files (via Windows Search), but they had a shortcut arrow on the icons. Not sure if this is Windows looking for them where they somehow no longer are readable (corrupted perhaps) or what.
If they were truly deleted in an accidental fashion I would think those entries would be gone.
They were in her (I assume) user folder, not the desktop.
I recommended she try to use recover file features in Advanced System Care as recommended a few posts back.
Remote desktop was so slow (only updated a little and only for a bit after each connect), and language was set to Italian to boot.
In other words... I wasn't much help.
edit on 12/7/2011 by AkumaStreak because: (no reason given)