Originally posted by illuminatislave
reply to post by Fromabove
Can you show us some evidence for this claim?
Below is the conversation. My name is replaced with XXXXXXX. Notice how she reminds me that it is what she says it is.
analyst Daisy has entered room
Daisy: Hello XXXXXXX, Thank you for contacting Comcast Live Chat Support. My name is Daisy. Please give me one moment to review your information.
XXXXXXX: My Issue: I have been noticing that when I sing on for my email, that where the box appears that shows an envelope, that the number of emails
contained in my account is show. My problem is, is that there appears to be a color change on the number.
Daisy: Our goal is to provide you with a consistently superior customer experience – that’s our guarantee. Learn more about the Comcast Customer
Guarantee at www.comcast.com...
Daisy: I look forward to helping you today, XXXXXXX.
XXXXXXX: daisy, why does the color change from blue to red. The blue appears under the envelope, but the red appears in the top right of the box.
Daisy: I apologize for the inconvenience this email homepage issue has caused you, XXXXXX. I can certainly understand your frustration, and I really
appreciate the opportunity to make things right.
Daisy: I am here to provide you with excellent customer service today. Please be assured I will do my best to help you with your concern.
Daisy: XXXXXXX, once you receive an email on the first day the color will be either blue or black. After a day that the email is still tag as Unread,
the number color would change to Red for you to be able to notice that you have an Unread email.
Daisy: I apologize if this caused you to worry about your email account.
XXXXXXX: Ok, so what the situation is, is that where the mailbox box appears, there is an indication as to the number of emails contained in my
account. Today that number is indicated by a red box in the upper right hand corner if the mail icon. yesterday that box had the number show in blue
under the envelope. Why is that, can you explain as I am concerned about color coding.
Daisy: XXXXXXX, the purpose of color change from Blue to Red is just to give you a notification that there's still unread emails in your Ibox.
XXXXXXX: So, what you are saying is, is that when I first sign on it should show a blue color, and that after I leave the page and then go back it
should be red ? Is that right. Also, is there a web page I may refer to for these answers as well ? Thanks.
Daisy: You're most welcome.
Daisy: By the way, I hope you are taking advantage of your free security suite that comes free with your High Speed Internet account with Comcast.
Should you wish to download Constant Guard, please access this link:xfinity.com...
Daisy: By the way, you are correct.
XXXXXXX: Thankyou. have a good day.
Daisy: You're most welcome.
Daisy: Before we finish up, I want to remind you that we have discussed the indication for color change in comcast.net homepage for your email
Daisy: It was my pleasure to help you with your email homepage issue today. Thank you for your patience. Do you have any other questions or concerns