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Thanks for fixing my link! How is this not proof??? They can't, or won't, take a payment and the end result is my GF can't go back to school! I'm positive she is not the only person that is experiencing problems with them. To qualify for financial aid they have a report called an NSLDS report. That has to be up to date and can't show you owe any money before you can be granted Pell or any other financial aid. My GF qualifies for the full amount of the Pell grant and she can't use it!

Originally posted by DJDigitalGem
Thanks for fixing my link! How is this not proof??? They can't, or won't, take a payment and the end result is my GF can't go back to school! I'm positive she is not the only person that is experiencing problems with them. To qualify for financial aid they have a report called an NSLDS report. That has to be up to date and can't show you owe any money before you can be granted Pell or any other financial aid. My GF qualifies for the full amount of the Pell grant and she can't use it!

If you are talking about the website, there was an announcment in August that the site would be migrating and undergoing changes starting in September. Does she have her pin for the old account. She could just pay it using that.
In terms of being charged money that she didn't owe, or paying money that she wasn't credited for, honestly that was probably an outside collection agency that made the mistake. I know that doesn't help her and that it is still frustrating, but if they gave out new loans to people who hadn't paid the old one, people would be all up in arms about that!

Sorry that it seems that the two of you have gotten stuck in the middle. It doesn't seem deliberate but I know that doesn't make the frustration go away.

Honestly, I have been to their website but I never saw anything regarding their systems being down. If I had, I may have not been so harsh. Where did you see that info?

Yeah I have a loan and I can't get a pin for it and nowhere did I see they were going to be down. But, now I know why they never respond for my numerous attempts to get a pin. I want to see how much I owe Credit Karma says it is 2,099 but that may be true or may not I have no way Of finding out through the fed loan website apparently any idea when they will get things working properly again?
And I must say thanks for posting this because I thought I was doing something wrong all this time. :/

Originally posted by DJDigitalGem
Honestly, I have been to their website but I never saw anything regarding their systems being down. If I had, I may have not been so harsh. Where did you see that info?

I logged into the site to make my monthly payment in August. There was a notice there that there was going to be a new site. I had been considering just having it auto drafted for awhile so I decided to just do it rather than have to worry about a new site. Based on your information I am glad I made that choice! www.dl.ed.gov indicates that the changes should be complete by next Monday. Then there will be a new site. The new address will be www.myedaccount.com
There is also something about it having to be a .com instead of a .gov to comply with all the new lender regulations?

Good Luck!

Every time we call they just say to keep calling back. The guy on the phone today said they basically have no clue when they will be back up. If they were a BUSINESS, they would be OUT OF BUSINESS very quickly operating like this!