Hi everyone, only a few months ago I noticed something wrong with one of my bank statements. The Westpac Bank which is based in Australia if you
didn't know, had taken money from my bank account, or the business where the money went to somehow did it without any knowledge of my bank number or
account. Anyhow I obviously complained.
The amount was only $50, which I do not really care about, but that is besides the point. It is $50 I now do not have, and $50 that should not of been
removed from my account, as the bank had no authorisation from me to take it, and the business it went to had never received a signature from me to
take it from my account aswell. The business is a local gym, and I have never signed a contract with them, nor have I ever used the gym.
Anyway I decided to ring online banking and try to get my money back. The person on the other end was nice, helpful and told me the incident would be
investigated, along with that also told me to wait a week for a letter in the mail to see what the outcome would be. I waited and no letter, so I let
this go for a month or two just incase the letter may of been posted to a wrong address or something.
Nothing turned up so I decided to go down to my local bank and complain there aswell. The Lady asked me for a reference number from the previous call,
and I simply told her the lady did not give me one over the phone. She rings the head office and to her and my surprise the helpful person who I rang
first has not put the complaint through and their is no evidence I actually rang in the first place.
With that the lady at my local bank pretty much restarted the process and well, once again said wait a week and if you have not heard anything by the
27th September, come down or ring us. I heard nothing so decided to head down at lunch yesterday and find out what is going on. I gave her the
reference number from the week before and she decides she has to ring the head office again. 20 minutes later she returns and says " I am being
shafted from department to department, I need to get hold of a Manager to get this sorted out, I will give you a ring when this has happened". I
simply said thanks and walked out of the bank.
I know this is a boring story and most of you may not even read this far, but this is how I see this situation and if anyone disagrees, please say
I like to think I am in control of my money, whether it is $50 or another amount. That money was unlawfully taken from my bank account and should be
immediatly replaced. I was told the Bank were going to ring this gym and find out whether they had any signatures from me, which I know they have not,
because this payment has only come out of my account once since it has been open.
The first phone call I made was on the 28th of June and this has not been sorted out since. Everytime I try to sort this out I get some bullsh!t
excuse or get told I have to wait. The lady told me she was being shafted, Does that lady realise she is shafting a customer at the same time?
Now I have to wait once again for this moron to ring me back. How long will this take, could be forever from what I have seen over the past 3-4
Is there any way I can fight this out of the bank or if anyone has had a similar problem, I would like to hear how you dealt with it. Maybe I am
wasting my time with them, but seriously you wouldn't think it would be to hard to get an issue like this sorted out straight away. The evidence is
there on my statement, and Im getting sick of being pushed around by people like this with my own money.
Thanks for taking the time if you did and I will leave you with the banks great motto "Risk is everybodys business"