posted on Aug, 3 2011 @ 01:08 PM
As I have been on both sides of the serving experience, I tip well --- when it is deserved. I do not believe that a tip is mandetory - if I receive
exceptionally poor service (I'll explain more), then the tip is nothing. Poor service usually warrents a 10% tip, etc. It really depends on exactly
what goes on.
When I dine, it is with my kids most of the time. (Dinner With Dad Night). We do this while my wife is in class during the night once a week. This is
a big deal with the kids, as they get to pick the place we go to, and order what ever they want (fairly responsible eaters so I am not worried about
lack of veggies, etc.) How my children are treated by the waitstaff is exceptionally important to me. If my kids leave happy, you get a big tip. What
happens to me is more of an after thought.
We had one experience at a resterant that had a free slice of pie night. My kids know that they need to eat their entire meal or they don't get any
pie (my rule, not the resteraunts). We had a waitress (not ours, different table), drop a pile of dishes right next to our table. Broken shards
everywhere, etc. Not a big issue. It happens. Effect on tip zero. However, when our waitress came to the table, she says to my son (age 6 at the
time), "What did you do? Oh, you are so not going to get any pie now." My son, who was quite excited about getting a slice of pie started tearing
up and then started crying because he actually thought she was serious. The waitress then said "I can't deal with this" and abandoned us for the
rest of the night. We ended our service with a different woman who was confused where our waitress went. The owner was a little concerned about what
happened, and told me that he hoped it didn't affect our decision to come back. I explained that it was my kids choice, not mine, and they were
pretty upset about it. At the time, we were going there between 2-3 times a month. I left a small tip for the second waitress that helped us. End
When we finally returned about 4 weeks later, the kids decided they wanted to give the place another chance. As luck would have it, we had the same
waitress. Our food was disgusting. With my meal, the potatoes were frozen in the middle (so much for home made), and my son's was completely
uneatable. His french toast sticks were rock hard, cold, and had no dipping sauce/syrup. At the moment when the waitress asks if she can get us
anything else, I hadn't touched any of the food yet, but asked her about the dipping sauce - and she said she would get it right away. That was the
last we saw of her all night. Every waitress that walked by our table, I asked if I could get some service (Sorry, you are not my table) and then I
started asking for the manager (Sorry, I'm too busy right now). I finally stood up on my chair and asked to see the god damn manager now. He came
over immediately (and he knew us, so he knew there must be a serious problem). I calmly explained what had happened, and all I asked was to be comped
for my son's meal (his side was edible, mine was unedible, as such, total amount was 1 meal). He ended up comping us for everything, and gave us some
pie to take home. Was I supposed to leave a tip for that? Both service and food was horrible. (Never had that experience there before). Since then,
my kids permanently added that resteraunt to their black list.
Finally, something a bit mroe recent - went to a seafood resteraunt, and I ordered the lobster bake, which I have been wanting to try for such a long
time. Kids and wife were all served perfectly. My meal appeared fine, until realized my lobster was frozen rock solid. I called her over, she
immediately took it away, and placed in another order. Kids and wife are enjoying their food, and offered me some, but I declined, anticipating my
lobster bake. Second attempt arrives, and the waitress waits at my table to make sure it is all right. Same thing, lobster is frozen rock solid. She
said she would get the manager immediately, which she did. Manager comes over, and I explain the lobster is frozen. She said she wasn't sure why it
would be cold, and I asked her to touch the piece I held out for her. It was frozen rock solid. She was shocked. At this point, I am practically in
tears,as this is a place I love to go and it was bothering me (that and I was really hungry). They brought me over a bowl of soup, and ended bringing
me a different dish than I ordered because apparently they couldn't cook it right. My portion of the meal was comped, the waitress still got 20%
(based on the rest of the meal).
Now, given these detailed descriptions, do you feel higher tips were warrented? Tips are directly related to service. Poor service == poor tip.