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India’s outsourcing giants — faced with rising wages at home — have looked for growth opportunities in the United States....In this evolution, outsourcing has come home.
Capuana, a manager for Aegis in New York, motivates this U.S. office with...the prospect that workers could, one day, earn could, one day, earn a stint training call center workers in Goa, India.
"I don’t care if you come from Park Avenue or the park bench...if you can do the job, we want you."