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A fake security program for Apple computers called MACDefender has racked up a significant number of victims. Hundreds of people who installed the software have turned to Apple's forums for help to remove it. The program's tactic of peppering screens with pornographic pictures has made many keen to get rid of it. MACDefender seems to have been successful because of the work its creators did to make it appear high up in search results. The number of people seeking help was uncovered by ZDNet journalist Ed Bott. In a blog post, he wrote about finding more than 200 separate discussions on Apple's official forums about MACDefender. The volume of reports about the problem was "exceptional" in his experience, he said.
Do not confirm or deny that any such software has been installed.
Do not attempt to remove or uninstall any malware software.
Do not send any escalations or contact Tier 2 for support about removing the software, or provide impact data. Do not refer customers to the Apple Retail Store. The ARS does not provide any additional support for malware.
In short, if someone comes into your shop with a malware infected iMac stick your fingers in your ear and go la la la. If possible point behind the customer and go "oh look there is a badger with a handgun" and when they are distracted take an emergency coffee break. Apple has not officially acknowledged that the Mac Defender malware exists. In fact many of its users insist that it is official software which just needs an update to stop it serving up porn in pop-ups.
Originally posted by phoenix_zephyr
reply to post by Agit8dChop
Each has its own place. We use a mix of linux and windows at work plus one of my bosses uses a Mac too, so we have most bases covered
In case anyone reading needs/has friends that need to know:
How to remove MAC Defender Scareware
- Phoenixedit on 20/5/2011 by phoenix_zephyr because: To add. Shalalalala.
Originally posted by woodwardjnr
The only problems Ive had since moving to a Mac is my hotmail account being used to spam my mail book with viagra adds. Dont know if that would have anything to do with it.