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"They ultimately paid the price for the ticket as it was set by Japan Airlines," said Smith. "American has no ability to change prices offered by any other airline. Ideally, in this case they should have contacted American directly at our number in Japan to see what we could do to help or accommodate them with a more attractive price."
Because it was booked through American, the airline collected the fares paid, he said, but ultimately, the majority of the total cost would have been remitted to Japan Airlines.
"However," Smith said, "since this family is one of our military families and American has a long history of supporting our military men and women," American Airlines would be willing to refund the portion of the round-trip tickets that wouldn't be used. He estimated the refund would be about $5,500 or $5,600, and the customer relations department would be in touch with the Eriksens soon. www.tampabay.com...
Originally posted by Ghost375
How much are flights to Tokyo?
Originally posted by onyx718
reply to post by RoyalBlue
that's a pretty sad statement, there's nothing cowardly about looking out for your own safety...who ever said that, wow...what an unintelligent thing to say