posted on Feb, 1 2011 @ 11:28 AM
Need some advice from an "outside" set of eyeballs.
October of 2008 a lady brought a laptop in with a busted screen. I charged her $200 for the replacement of it, and found that when the laptop was
it had a bad motherboard.
I told her it might have a factory recall on it and for her to bring me the reciept. Three months later, she did.
I found out there was no recall on it, and told her she should come pick it up. She did, about six months later - far after my 60 day policy had
I had only used the DVDRW off of it, but told her that I would get another one to replace it.
Several months later, she came back with it and said she wanted it fixed. I looked into replacing the motherboards which was expensive, and decided
that if I just kept her laptop and ordered one exactly like it off of ebay then I could use hers for parts to offset what I had spent on the "new"
The situation happened when my dumb a$$ used a drive image to restore the computer replacement I had bought for her. It contained someone else's
and I should have known it or at least checked - but didn't.
Now - the guy who's information it is is upset - and this woman is basically holding his data hostage, demanding that I pay her in full what she paid
for the computer back in 2004 / 2005. I told her that I wasn't going to do that, that she could kick rocks - then she said I should just get her
original laptop up and running which at this time needs an LCD, keyboard, ac adapter, hard drive, cdrom drive, motherboard and who knows what else.
She already has a replacement computer, I couldn't care less about her being happy or not. A policy is a policy and they are meant to be followed.
She has this guys medical records and all sorts of extremely personal information. The police were notified, but said there wasn't anything they
could do unless someone tried to actually use his information - OR - unless she called and made demands based on her posession of this data.
I think that I've went above and beyond what anyone else would have done, and that she's just trying to use this to her advantage to get something
for nothing - at the same time straining my relationship with a really good client of mine in the process.
It has been over 2 and a half years since her computer was functional, and just recently she has started making a stink about it.