CONFIRMED: Facial Recognition technology used at ATMs

This happened to me today. Can anyone think of any possible reason this could happen besides a facial recognition database?

My wife has a savings account with Bank of America. We generally use a local Wells Fargo for convenience. She's always used her card herself and her typical pattern is to take out $300 at a time from the ATM.

Today she asked me to take money out for her, $300 via ATM at same location as usual, so I did. Her bank immediately called her at work to see if they should de-activate her account based on unusual activity!!

There's been no other activity on the card at all, it's simply a savings account we use a few times a month.

This doesn't prove anything. There may have been attempts to withdraw money with a fake card or through online banking.

I would hardly call this a confirmation of facial recognition at ATM machines.

ALL ATM machines have cameras installed to capture fraudulent users. The bank's computer probably flagged the account for some other reason, they pulled the video feed and maybe saw it was a male running a transaction against a female's account and figured they better check.

That doesn't confirm facial recognition software AT the machine or in the system.

~Namaste

reply to post by Thermo Klein


I wouldn't say that it's CONFIRMED. This actually happened to my Dad recently. Some guy in Florida had been using his ID and a fake credit card under his name for a few years until it finally got reported when he spent over $10,000. He's in jail now.

Not so fast

Facial recognition coming to ATMs

Source

Originally posted by SonOfTheLawOfOne
I would hardly call this a confirmation of facial recognition at ATM machines.

ALL ATM machines have cameras installed to capture fraudulent users. The bank's computer probably flagged the account for some other reason, they pulled the video feed and maybe saw it was a male running a transaction against a female's account and figured they better check.

That doesn't confirm facial recognition software AT the machine or in the system.

~Namaste

There was facial recognition used there. It was the guy who pulled the video to see what was going on and saw it was a guy not a girl. lol

Originally posted by SonOfTheLawOfOne
[probably] they pulled the video feed and maybe saw it was a male running a transaction against a female's account and figured they better check.

They called almost immediately. She texted me before I got home which means they called her within about 5 minutes of the transaction.

Originally posted by Bee2010
This doesn't prove anything. There may have been attempts to withdraw money with a fake card or through online banking.

It COULD have been an incredible coincidence that they called immediately after I withdrew the money but, in my opinion, it seems much more likely that banks are now using an already proven, easily accessible system of facial recognition.

Well, this will be bad news for any cross-dressers out there...

i wonder how their facial scans will react with 99% of the summertime ATM users wearing sunglasses...
evidently the Banks (BoA) have all these issues all ironed out already

reply to post by Thermo Klein


Has she called the bank and found out what the unusual activity is? Either way you guys need to know.

And start banking with a local credit union.

Did the $300 go over some sort of daily/monthly limit? I'm not sure if that would cause such a phone call to be made or not, but I doubt that ATMs are using facial recognition.

I'm guessing the $300 went over some kind of limit because something similar happened to my aunt and uncle many years ago. My uncle was on a business trip and got a phone call from his credit card company. They told him that they thought someone had stolen his card because of a string of recent purchases. He asked what the purchases were and they said it was something like $5000 worth of women's clothes at various stores. His response (keeping in mind he's very rich) was 'don't worry about it that's probably just my wife'. Turns out he was right; my aunt had gone on a shopping spree with his card :p

Here's an interesting article,
from 2001.

Janet Harris, CEO of Riverside Health System Employees Credit Union in Newport News, Va., agrees.
Her credit union has had biometric "kiosks" since July 1998. They use a fingerprint scan for identification -- something some industry surveys have shown customers may equate with identifying criminals.

Infonox, in Santa Clara, Calif., installed ACMs, automated cashier machines, at Harrah's casino last month. Infonox president Safwan Shah says it's the first machine to allow customers to get a cash advance from a credit card without using a PIN. The Infonox machine uses facial recognition.

InnoVentry has 950 RPMs in convenience and grocery stores in 20 states. Another 1500 machines will be put in Kroger supermarkets during the next year.

Link

From 2001, 10 years ago.

The facial recognition that surprises me most it the one that facebook uses. AS soon as uploading a photo with a face it is imediately identified and you are asked to say who that person is. By my standards that is kind of impresing.