posted on Dec, 20 2010 @ 06:54 AM
There are thousands of people currently stuck in the UK due to the adverse weather.
Obviously people are upset because they cannot travel, they are missing events and holidays, their families and friends.
They are stuck in stations and airports with little information being passed to them from they people they have paid to safeguard their journey.
But the one thing which strikes me? The poor standards shown by the companies.
The weather might not be within their control, but not providing adequate services, refreshments and information is an embarrassment to them
People have been forced to leave areas of the airport with nowhere to go. There are lines of people outside stations in freezing conditions.
It's just not acceptable.
In London especially this is completely needless. There are plenty of clubs and bars directly around the stations where people could be waiting, being
given the right information. Instead of lining up in -7 outside Euston, they should be in one of the large venues there with news on the TV screens
and reps from Euston giving them updates.
The airports should not be "evicting" people to force them into hotels. They should be providing industrial heaters, food and drinks. And even
I am ashamed that our government is not taking action to at least make our GUESTS more comfortable. And those customers will not likely forget the way
each of these companies has treated them.
So what would you do to rectify the situation? What do you think the government and the businesses should do?