Heathrow Chaos - What We Should Be Doing.

There are thousands of people currently stuck in the UK due to the adverse weather.

Obviously people are upset because they cannot travel, they are missing events and holidays, their families and friends.
They are stuck in stations and airports with little information being passed to them from they people they have paid to safeguard their journey.

But the one thing which strikes me? The poor standards shown by the companies.
The weather might not be within their control, but not providing adequate services, refreshments and information is an embarrassment to them directly.

People have been forced to leave areas of the airport with nowhere to go. There are lines of people outside stations in freezing conditions.
It's just not acceptable.

In London especially this is completely needless. There are plenty of clubs and bars directly around the stations where people could be waiting, being given the right information. Instead of lining up in -7 outside Euston, they should be in one of the large venues there with news on the TV screens and reps from Euston giving them updates.

The airports should not be "evicting" people to force them into hotels. They should be providing industrial heaters, food and drinks. And even entertainment.

I am ashamed that our government is not taking action to at least make our GUESTS more comfortable. And those customers will not likely forget the way each of these companies has treated them.

So what would you do to rectify the situation? What do you think the government and the businesses should do?

reply to post by detachedindividual


I fear that getting any airline to act in a way thats even an approximation of "nice" is a big ask. All they're concerned about is hanging on to their profit margins and doing the bare minimum to comply with their contractual obligations to you as a customer.

Edit to add
My girlfriend was stuck in Edinburgh because of the snow a while back and when she eventually got a flight she met a Swedish woman at Gatwick who's flight had been cancelled, and the airline had put her in a hotel in Kingston!
For non brits thats over 30 miles away and told her that she would have to pay to get their herself.
Shockingly bad customer service

A little bit of common sense form people would help the airports. You know your flight isn't going anywhere, you know nobodies flight is going anywhere. Why turn up?

In turning up you know full well that you are only going to be stuck standing in a big crowd of people, all of whom have nowhere to go.

Now having said that, for anyone who does not live in this country that does not apply, they SHOULD turn up to the airport and have accomodation/food/etc provided. People who live in the UK however should not...anyone leaving for the airport now knows 100% what the situation will be like when they get there. Yet they complain when it's exactly the chaos advertised on every news channel...

Yes it must be frustrating...but have some common sense please.