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The voices of the disfigured men who wore the masks are for the most part known only from meager correspondence with Ladd, but as she herself recorded, "The letters of gratitude from the soldiers and their families hurt, they are so grateful." "Thanks to you, I will have a home," one soldier had written her. "...The woman I love no longer finds me repulsive, as she had a right to do."
Almost no record of the men who wore the masks survives, but even within Ladd's one-year tenure it was clear that a mask had a life of only a few years. "He had worn his mask constantly and was still wearing it in spite of the fact that it was very battered and looked awful," Ladd had written of one of her studio's early patients.