posted on Jul, 27 2010 @ 06:44 AM
Recently I ordered 2 GB RAM online. There was a prompt delivery but the RAM was not exactly what I ordered.
I ordered PC2100 DDR RAM. Two 1 GB sticks.
I received two 1 GB sticks of PC 375 RAM. My computer doesn't see this RAM.
I phoned customer service and they requested motherboard details. They said that the RAM that they shipped to me was "high density" and that some
chipsets can't handle it.
I looked up my motherboard. It is an Intel desktop motherboard, model number D845GLAD. Sure enough, this model motherboard has problems with the
"high density" RAM sticks.
Since I would like them to change the RAM I have for the "low density" version and since I would like them to absorb the shipping costs of me
shipping the useless RAM back to them and their shipping the good RAM back to me, do I have a legitimate case when I say,
"You did not ship me what I ordered. I ordered PC 2100 DDR266 RAM and you sent PC 375 DDR266 RAM. Absorb the shipping costs, please."
The nut of this problem is, is there such a thing as "high density" PC 2100 DDR266 RAM? If there is not, then this mistake is really of their
making. If there is "high density" PC 2100 DDR266 RAM, then I would have to take the blame for not looking into what my Intel board could handle
before I placed the order.
This question is really for people who know about this stuff.
[edit on 27-7-2010 by ipsedixit]