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Jason Boutang says he was shocked when he opened the bill for his iPhone and saw he had racked up charges of nearly $8,000.
“It’s criminal,” said Boutang of his June statement saying he owed Virgin Mobile $7,763.70 after using the phone for three days while travelling in France.
“They pulled the plug on me after the third day,” he said, adding he figured it was related to roaming charges of some sort, though he never would have imagined he’d open such a humongous bill weeks later.
“I opened my e-bill and fell over,” he said.
“I had to get three other people to look at the screen to make sure I read it right.
“They said, ‘pay up, every penny ... you went outside your neighbourhood, you pay the price,’” he said.
What irks him most is he called the company a couple weeks before he left to inform them he would be taking his iPhone with him to Europe.
Boutang said the customer service representative failed to warn him about the pricey cost of using an iPhone abroad, and says he wasn’t told about a roaming data plan he’s since discovered that might have allowed him to use his phone overseas for as little as $200.
“It hurts, but I don’t even want to pick it up; I don’t even want to look at it.”