I've been working on the assumption that Cromeline's PW is hidden somewhere in the message:
captured three of the four!
you will soon be given directions to
go and pick one up, for now its
need-to-know and will stay that way
unless something comes up.
Someone will contact you soon.
I tried counting out letters using the numbers in his address (9,7,1,4,8,5) and looking at every 5th letter (as well as every 3rd and 4th) and nothing
gets me into his user account. Anybody have any further ideas to pursue based on this assumption?