posted on May, 20 2010 @ 03:58 PM
reply to post by sezsue
Yeah he seems to be a good guy, hope that he will be OK!
After been reading what all people have been posting on internet sites of several scandinavian newspapers, I can see that this move by
"Handelsbanken" and their CEO has made them quite popular among ordinary people!
Everyone applauded the good moral of this guy and his Bank!
And a lot of people were going to switch bank to Handelsbanken after this!
But to be fair! Handelsbanken has a very good reputation since long time back, but this will surely get them even more customers it seems.
Swedish Bank Tops Customer Satisfaction Poll
Staff at Handelsbanken London, are celebrating after the bank topped a national opinion poll for customer satisfaction.
The survey by EPSI Rating is the first of its kind for the UK banking sector and is based on a pan European model already used to benchmark banks in
11 other countries, over 20 years.
Professor Jan Eklof coordinator of the survey commented “This survey shows that customer satisfaction with Handelsbanken is significantly higher
than the industry average and that the banks customers are also very loyal. This separates Handelsbanken from other specially analysed banks in the
study and depicts results which are consistent with surveys undertaken in other countries.”
Handelsbanken’s decentralised approach allows them to adapt quickly to the requirements and wishes of its customers, with decision making being made
locally by its branch managers. This may appear to be a simple proposition, but it is one that is proving successful for the Swedish bank in the
Handelsbanken, which employs 130 staff across London, and 480 across the UK, was ranked top by both it’s business and personal customers in terms of
satisfaction and for customer loyalty.
The survey follows a strong set of results from the bank last month when it reported record profits on the back of strong demand for its services.
Magnus Uggla, Head of Regional Bank Southern Britain, said: “The results are a strong vote of confidence from our customers. Excellent personal
customer service is our key competitive factor. Therefore it is very encouraging that we score so much better than the competition.”
John Hodson, Branch Manager of Handelsbanken London West End, said having satisfied customers is something Handelsbanken has always focused on and the
survey demonstrates the success of Handelsbanken’s ‘old fashioned’ approach to banking.
“We believe in growing our business in a safe and considered way with the emphasis on a very personal relationship with individuals and
businesses,” he said.
“The fact that we’re a large Swedish bank with stable finances and a good credit rating by international rating agencies also gives comfort to our
About Handelsbanken: Founded in Stockholm in 1871, the Handelsbanken Group has 461 branches in Sweden, 48 in Norway, 45 in Finland, 54 in Denmark, and
62 in Great Britain. The bank has a growing presence internationally, with branches in Russia, China, and India. Handelsbanken is rated Aa1 by
Bank of the year
Bank of the Year 2009
Handelsbanken has received the Bank of the Year 2009 award from Privata Affärer business magazine. This stimulates us in our work of becoming a
little bit better for our customers every single day.
Privata Affärer’s award citation:
“A full-range bank that has proved to be impressively stable during troubled times, and has therefore been able to act more offensively for the
benefit of its customers.”
Handelsbanken has a good reputation
TNS SIFO has performed a study in order to increase knowledge of the drivers behind good reputation in Sweden. 1002 people between the ages of 18 and
75 were interviewed. The study shows that the public has great confidence in Handelsbanken.
Well! they seem to be a quite conservative and safe bank, and not driven soley by unscrupulous greed.
Good that is what most people want!
But of course! I now also believe that this move unfortunately made some great forces working against them as well!
I'm going to observe their stock price from today and see how it develops in comparison with the other banks.