posted on Jan, 5 2010 @ 06:09 AM
I received this from a gentalmen in Louisana. after researching this, in Louisana a retailer does not have to take back merchandise... there is no law
saying they have too, is what I got out of the conversation... however, he requested I post this RANT on Retail's changing business practices... good
-or- bad...? I'll let you be the judge and give me your two cents on wheter this is the way America should do business... the store is Best Buy, I
dont do business with them since I bought a 1,500$ washer and dryer that lasted 3 years, and required 3 service calls during that period of time... so
I bought 1500$ so I could spend another $440.00 and the name brand was MAYTAG... the units I purchased were lemons for sure.
BEST BUY, MY FOOT
Best Buy has some bad policies....
Normally, I would not share this with others, however, since this could
happen to you or your friends , I decided to share it. If you purchase
something from, Wal-Mart, Sears etc. and you return the item with the
receipt they will give you your money back if you paid cash or credit your
account if paid by plastic.
Well, I purchased a GPS for my car, a Tom Tom XL.S from 'Best Buy'. The
policy is that it must be returned within 14 days for a refund.
So after 4 days I returned it in the original box with all the items in
the box, with paper work and cords all wrapped in the plastic. Just as I
received it, including the receipt.
I explained to the lady at the return desk I did not like the way it
could not find store names. The lady at the refund desk said, there is a
15% restock fee, for items returned. I said no one told me that. I asked
how much would that be. She said it goes by the price of the item. It will
be $45.00 for you. I said, all you're going to do is walk over and place
it back on the shelf then charge me $45.00 of my money for restocking? She
said that's the store policy. I said if more people were aware of it they
would not buy anything here! If I bought a $2000.00 computer or TV and
returned it I would be charged $300.00 restock fee? She said yes, 15%.
I said OK, just give me my money minus the restock fee.
She said, since the item is over $200.00 dollars, she can't actually hand
me back my money!!!
Corporate has to do it; they will mail you a check in 7 to 10 days.!! I
It's my money!! I paid in cash! I want to buy a different brand..Now I
have to wait 7 to 10 days? She said well, our policy is on the back of
I said, do you read the front or back of your receipts? She said well, the
front! I said so do I, I want to talk to the Manager!.
So the manager came over, I explained everything to him, and he said,
well, sir they should have told you about the policy when you got the
item. I said, No one, has ever told me about the check refund or restock
fee, whenever I bought items from computers to TVs from Best Buy. The only
thing they ever discussed was the worthless extended warranty program. He
said, Well, I can give you corporate phone number.
I called corporate. The guy said, well, I'm not supposed to do this but I
can give you a $45.00 gift card and you can use it at Best Buy. I told him
if I bought something and returned it, you would charge me a restock fee
on the item and then send me a check for the remaining 3 dollars! You can
keep your gift card, I'm never shopping at Best Buy ever again, and I wish
I had charged the whole thing on my credit card. Then I would have
canceled the transaction and gotten back all my money including your
stupid fees! He didn't say a word!
I informed him that I was going to e-mail my friends and give them a heads
up on this store's policy.
So please pass this on. It may save your friends from having a bad
experience shopping at Best Buy.
It's true! read it for yourself!!
Best Buys return policy