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Is retailers taking it on the chin, or are the customers...?

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posted on Jan, 5 2010 @ 06:09 AM
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I received this from a gentalmen in Louisana. after researching this, in Louisana a retailer does not have to take back merchandise... there is no law saying they have too, is what I got out of the conversation... however, he requested I post this RANT on Retail's changing business practices... good -or- bad...? I'll let you be the judge and give me your two cents on wheter this is the way America should do business... the store is Best Buy, I dont do business with them since I bought a 1,500$ washer and dryer that lasted 3 years, and required 3 service calls during that period of time... so I bought 1500$ so I could spend another $440.00 and the name brand was MAYTAG... the units I purchased were lemons for sure.

********RANT********

BEST BUY, MY FOOT


Best Buy has some bad policies....

Normally, I would not share this with others, however, since this could
happen to you or your friends , I decided to share it. If you purchase
something from, Wal-Mart, Sears etc. and you return the item with the
receipt they will give you your money back if you paid cash or credit your
account if paid by plastic.

Well, I purchased a GPS for my car, a Tom Tom XL.S from 'Best Buy'. The
policy is that it must be returned within 14 days for a refund.

So after 4 days I returned it in the original box with all the items in
the box, with paper work and cords all wrapped in the plastic. Just as I
received it, including the receipt.


I explained to the lady at the return desk I did not like the way it
could not find store names. The lady at the refund desk said, there is a
15% restock fee, for items returned. I said no one told me that. I asked
how much would that be. She said it goes by the price of the item. It will
be $45.00 for you. I said, all you're going to do is walk over and place
it back on the shelf then charge me $45.00 of my money for restocking? She
said that's the store policy. I said if more people were aware of it they
would not buy anything here! If I bought a $2000.00 computer or TV and
returned it I would be charged $300.00 restock fee? She said yes, 15%.

I said OK, just give me my money minus the restock fee.

She said, since the item is over $200.00 dollars, she can't actually hand
me back my money!!!

Corporate has to do it; they will mail you a check in 7 to 10 days.!! I
said WHAT?!

It's my money!! I paid in cash! I want to buy a different brand..Now I
have to wait 7 to 10 days? She said well, our policy is on the back of
your receipt.

I said, do you read the front or back of your receipts? She said well, the
front! I said so do I, I want to talk to the Manager!.

So the manager came over, I explained everything to him, and he said,
well, sir they should have told you about the policy when you got the
item. I said, No one, has ever told me about the check refund or restock
fee, whenever I bought items from computers to TVs from Best Buy. The only
thing they ever discussed was the worthless extended warranty program. He
said, Well, I can give you corporate phone number.

I called corporate. The guy said, well, I'm not supposed to do this but I
can give you a $45.00 gift card and you can use it at Best Buy. I told him
if I bought something and returned it, you would charge me a restock fee
on the item and then send me a check for the remaining 3 dollars! You can
keep your gift card, I'm never shopping at Best Buy ever again, and I wish
I had charged the whole thing on my credit card. Then I would have
canceled the transaction and gotten back all my money including your
stupid fees! He didn't say a word!

I informed him that I was going to e-mail my friends and give them a heads
up on this store's policy.

So please pass this on. It may save your friends from having a bad
experience shopping at Best Buy.



It's true! read it for yourself!!

Best Buys return policy




posted on Jan, 5 2010 @ 06:17 AM
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Best Buy has a lot more scams up its sleeve than just its return policy. Look into Geek Squad for a real kick in the pants HERE. If you want highway robbery, look no further. Their warranty scam is also pretty awesome. Sell you an item for several hundred dollars and then proceed to tell you how unreliable it is and that you REALLY need a warranty from them.

I only do business with them as a last resort.

[edit on 5-1-2010 by Karlhungis]



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