Originally posted by cargo
Hardly again and again. In 2 threads including this one. And I have little faith in complaint review systems. This forum relies on members to exist.
You will agree with that. If I can't air a greivance publically in order to find out that others have the same problem, then what is the point?
The problem with using the public approach for specific instances is that the matter escalates from what may be a simple -- and potentially
easy-to-resolve -- difference of opinion between a member and a moderator and turns instead into a referendum on moderators as a whole.
If you think this is part of a broader problem that affects all members, then BQ&B is indeed the place to talk about it.
However, dragging the entire board into a disagreement over something specific actually makes it harder for the staff to resolve, because let's face
it: that's not something they want to encourage, and I agree with them on this.
If a U2U to the moderator who gave you the warns isn't giving you a satisfactory outcome, my advice is to submit a complaint. The Complaint forum is
monitored closely by all staff members and the ATS Member Council, whose purpose is to represent the interests of members there, including you.
The discussions which take place in the Complaints forum are not public, which means staff members and Councilors can speak candidly about the
complaints in question, and sometimes the debates get pretty hot.
Moderators can make mistakes, or take actions that senior staff members may disagree with. In these cases, for reasons I hope are obvious, they prefer
to resolve things quietly rather than turn them into a drama fest.
If they don't, they risk publicly undermining the moderators, and I don't know of any forum anywhere that will be able to attract and retain good
moderators if they do that. In other words, making a big deal out of what might otherwise be resolved quietly does not work in your favor.
As a Councilor, I saw several cases where a member complained, the senior staff looked into it, agreed with the member that something was wrong -- or
just decided to cut the member some slack for being cool about the issue -- and made things right.
They are not perfect, but I have seen the people who run this site go out of their way to give members a break so many times that I frankly get
annoyed when I see members disparaging them.
The staff are not here to be our doormats, they do need to enforce the T&C, but they are also reasonable people and if dealt with as such, will go the
extra mile to make your time here more pleasant.
The Road Less Traveled
My advice is to submit a complaint about this issue, spell out why you think you have been wronged, and suggest what you think is the right thing to
Additionally, you may want to send a U2U to the Councilor of your choice and ask that person to go to bat for you on this one.
Doing this may not get you what you want, but it is far more likely to do so than making a scene about it in BQ&B.
Of course, this is all my opinion. You've been here longer and may know something I don't, but if I were in your shoes, that's what I'd do.