posted on Aug, 12 2009 @ 12:31 PM
I have worked in retail on and off again for the last 4 years, and I can say without a doubt that this kind of thing happens way more often then
people would like to admit. Sure, it's often on a smaller scale, usually only involving maybe a handful of people, but the reactions are always the
same. We live in a country of entitlement, where most believe that everything should go their way no matter what, and when it doesnt, they completely
I had an incident similar to this yesterday. I work in the photo department of a CVS and our photo developer was down, meaning that any orders we
received would not be ready in an hour and I was frank in telling people they would most likely not be ready until the next day. Some people were
very understanding, joking about technology and how it's supposed to make our lives easier. But a number of individuals were first stunned, then
angry, demanding I somehow get their pictures printed anyways. They would ask me the same questions again and again "Did you call a tech?" "Did
you try and fix it?" "Cant you just print them out another way?". And there would be this venom in their voice directed at me, as if I had
purposely done this to inconvenience them. I would often have to call my manager to deal with them since they were monopolizing my time and
preventing from helping other customers.
So I guess my two cents here isnt so much about our culture at large as it is a plea to everyone out there who doesnt work retail but deals with those
employed by it. Look, we're not perfect, we have bad days, we dont always do the most amazing job ever, but please, if you could start
showing us even a modicum of respect and understanding, it may make our jobs that much easier and we'd be more inclined to help you out and go out of
our way to do a great job. Cause let me tell ya, the pay certainty isnt a good motivator.