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Symantec, McAfee to pay fines over auto-renewals

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posted on Jun, 11 2009 @ 10:50 AM

Antivirus vendors Symantec and McAfee have each agreed to pay the New York
Attorney General's office $375,000 in fines to settle charges that they
automatically charged customers software subscription renewal fees without their


Investigators found that the two companies had "failed to adequately disclose to consumers that subscriptions would automatically be renewed and that consumers would be charged," the office of Andrew Cuomo said in a statement Wednesday announcing the settlement. "Companies cannot play hide the ball when it comes to fees consumers are being charged."

In addition to paying the settlement fine, Symantec and McAfee will now make better disclosures about subscription renewal fees when customers sign up, the attorney general's office said.

This is the danger of using a credit card to make purchases, especially online.
Remember all the issue over AOL not canceling peoples internet service even after they have called and emailed they no longer want the service.

posted on Jun, 11 2009 @ 11:03 AM
These kind of lawsuits drive me crazy. A state attorney general goes after a company for defrauding consumers, but the only one who really wins is the government. Sure consumers get some kind of agreement that the company will not defraud them again. However, the government is the only one who gets money out of the deal.

Shouldn't the consumers, who were defrauded, be entitled to a nice payday for being defrauded? Instead they get an " I'm sorry" and a rebate coupon on their next purchase.

IMO, these kind of lawsuits are political shakedowns so government can continue to fill up their coffers, not about protecting consumers.

If an average person defrauded a company, imagine how much that person would have to pay.

posted on Jun, 11 2009 @ 01:03 PM
Shock! Horror! Symantec/ Norton are like industry-endorsed crippleware. They hog system resources and are bundled with new PCs/Laptops for unwitting customers that have no knowledge of the alternatives. Embedded deep in the registry, it takes someone with a little knowledge to get rid of the product and it's nuisance pop-ups. A lot of customers only remain customers through their IMO dodgy practices. It's a pity that the fine is ineffectual in altering their business attitude.

Kasperskey is a far better security suite and doesn't slow the PC/laptop down. McAfee are just average.


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