posted on Apr, 6 2009 @ 01:55 PM
Well, this morning , I recieved a reply.
It was a RMA # and a clear set of instructions to follow.
I will be responsible for shipping there, but they pay for shipping back.
Lucky for me, the location is only 50-60 miles away. so UPS ground should take one day to get there.
*As a side note, I found that that model has been discontinued!
I still expect it to be repaired and or replaced.
If it needs to be replaced and they don't have anymore, I expect to recieve the new model or the next model "UP".
When I package it and ship it, I will post the UPS ground shipping cost as well as note the date I shipped it to them.
I will continue to post all communications and experiences as this goes on.
For what it's worth, they "DID" respond "Well" within the 48 hours starting from Monday (today).