I got a reply. Obviously I was not clear enough when I stated "Never contact me again." One of my complaints involved the Caps problem. Here is the
response.
I AM SORRY. I AM BLIND AND MY WEB CLIENT CANNOT ENTER LOWER-CASE CHARACTERS INTO FORM FIELDS. I'LL TRY TO CORRECT.
-That is probably not true. If I gave a crap I would put him in touch with an organization I work with that trains the disabled, including those with
visual impairment, in the use of special software, like web clients.