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this is a partial copy of the e-mail i received a few days after i had called my branch for a simple account question-
"Bank of America would like to thank you for the phone call that you, or someone in your household, made on February 10, 2009. The voice of the customer is very important to Bank of America as it continually monitors and improves its customer service.
You can provide your feedback on Bank of America’s customer service performance by completing a brief 5 minute survey.
Originally posted by obscureuser
Did you call them back using the same telephone number? It might just be that your telephone number was recognized, and an automatic message was triggered to keep the customer service workload down.
It happens to me with Taxis - If I order a taxi here, and then call back while I'm waiting, I get: "Thank you for calling Panther, your driver will arrive shortly in a blue Audi..." etc etc.
Having said that. if there's anyone to be the first to apply this tech outside of the military, it's likely to be banks!
[edit on 13-2-2009 by obscureuser]