posted on Jan, 3 2009 @ 01:02 AM
reply to post by schrodingers dog
I have to say i agree with schrodinger at this point. If the problem is un-identifiable then it will be nearly impossible to fix it. I would read
through 411-spyware prior to doing a reinstall because you may find your issue exactly and they will tell you how to fix it.
Did they identify it on 411-spyware? If so what was their defintion?
If you choose to do a re-install there are some things to know. Depending on the manufacturer of your computer it should have come with a "restore
disk" or Windows disk.
Restore Disk - It will likely have its own thing depending on the manufacturer of the computer, but should guide you through the process.
Windows disk - If you have XP or Vista, you boot from the windows cd. Most computers have it so all you have to do is put the CD in and restart
and it will start to load from the windows disk. It will guide you through the process for the most part and give you the option to reformat and
re-install.
If you have a computer from a major manufacturer (eg: dell, gateway, compaq, sony,) They likely have a tech support and be willing to guide you
through the process to an extent. If it is custom built then you will probably have to do it on your own. Microsoft has a guide to installing xp
Here and i am sure they do the same for their other Operating systems. If
you have a copy of windows bought from the store then they may be willing to provide support, but if it is OEM or came from a computer manufacturer
then they will charge for support because your computer manufacture is supposed to provide it.
Be careful about buying stuff or accessing personal information until you fix this problem incase it is taking your info.
Once you finish dedicate to a piece of software to prevent it from happening again. I reccomend Spybot Search and Deystroy. It is free and is
constantly being updated but others may like something else. There are alot of free utilites out there so i wouldn't reccomend buying one.
411-Spyware is an excellent resource to get information but they will try to sell you something so i would avoid buying from them. They provide
excellent info for do-it-yourself removal.
Hope this helps!