posted on Jun, 5 2004 @ 01:57 AM
I've got plenty of lifetime in customer service work of various sorts, so I suppose you could call me, for want of a better word, a "lifer", so in
a way I consider that I've earned my doctorate in customer service lol.
The thing is. There IS no excuse for out and out blatant ignoring a customer. Ever. If this is indeed what those people were doing. You take the job
you are hired for. And that in HUGE part is placating the customer and pretty much putting on a gigantic act. As if you are an actor/actress on a
stage. Most physical work in customer service work is nothing. I think most of us who do this work would agree that it's the emotional mental that
takes the toll. It's not always easy to set aside personal problems and what not when you're at work, but what makes it doable for me is to remember
that when I'm up there on the front line, I'm on a stage and while I am naturally an outgoing and friendly person, sometimes it really DOES have to
become an act. Like if I have PMS or whatever.
Most customers are a pleasure to serve, but there are those that you want to seriously bitch-slap out the door and these are the ones where it becomes
really hard to keep that fake smile plastered on.
But on the whole, I would say that your average customer who needs to be waited on and taken care of doesn't deserve to be ignored. Ever. You do the
best you can because it does YOU good to know that you did your best. If it's worth doing, it's worth doing well. Yeh, I know it's a cliche, but it
is SO true.
To the topic at hand though: If those girls who you say were chatting and ignoring you were genuinely ignoring you, I can understand your ire. I've
never ignored ANYBODY who's walked into the places I've worked.
BUT....I have been in the middle of conversations about work, and stuff that needed to be done when someone has walked in and immediately demanded we
stop our needless "chitchat" and insist on being served two nanoseconds after they've walked in the door. THIS is rude on the customers part, as
most customers I've found don't understand that we have OTHER things to do to keep the place of business open, that don't involve actually serving
them. IE. prep work, paperwork etc.