Originally posted by Illusionsaregrander
Phone companies have you locked into contracts. And, they try to make it so your hardware, your phone itself, will not work for a different company.
They have deliberately set it up so that once you are their customer it costs you a lot to leave. That gives them security, and that translates into
"we dont need to work to retain you, we just have to get you locked in."
I think there is a lot of truth in that statement, but there are some pretty big generalities, too.
I've been with Verizon since I got my first contract plan some five years ago and I think I can say unequivocally that Verizon has the best customer
service that I've gotten from any company in my memory.
Their motto is "Your problem is our problem," or something like that, and they live up to it.
Whenever I've had a problem, they have cheerfully helped out in every single case, even going so far as to give me free minutes one month when I was
concerned about going over my limit and, in reality, I wasn't even close.
Verizon claims to have the best network and I can't argue that claim one way or the other, but I do know that I've never done business with a phone
company that is so eager to assist the customer as Verizon is and that goes for every other company I currently do business with.
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Crazy
