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Originally posted by HighwayDrifter
I would like to think that a customer of 5 years of on time payments (well 59 out of the 60 months) is more important then someone who will sign up on a whim to probably leave on a whim when the next gadget phone pops up.
Originally posted by Illusionsaregrander
Phone companies have you locked into contracts. And, they try to make it so your hardware, your phone itself, will not work for a different company. They have deliberately set it up so that once you are their customer it costs you a lot to leave. That gives them security, and that translates into "we dont need to work to retain you, we just have to get you locked in."