A big part of the blame is marketing (legal trickery) another is just pure greed.
Though many companies have used the fees to create more revenue for them & their shareholders. It is done in a way that attempts to hide the expense
from their customers and then ambush them when the bill time comes which leaves them in a vulnerable position and so many reluctantly comply and some
are completely unaware.
Ambushing customers at the moment of pay with extra expenses or else lose service and their credit rating has become the status quo of the evil greedy
Once they own the rights of giving you the business, and then they stick it too you wherever and whenever they can. They are like the "mafia" either
pay when and how we see fit or tomorrow we'll destroy your ability to do business with us or anyone else. You are essentially in there owned
territory and you will comply.
You can't complain because you just end up in an endless loop of company employees who pass the buck in circles and there is nobody available who is
ever responsible for any problem you have with their service. It is always a policy or computer program that is responsible for your treatment or fate
and there is nothing they can do to change the policy or rewrite the software.
I once fought at the counter with a cable company because I ended my service one day into the new billing period. While they were able to prorate my
bill to 1/30th of a month for the service their computer system was unable to remove the full months taxes which were 5(x) the amount of my service I
used. I made a huge scene and told all customers waiting in line they should switch to satellite and the company responded by calling the police -
because I was complaining that they were robbing me and blaming it on the computer that had no flexibility that they programmed. Of course I ended up
paying the extra 12-13 dollars to the company because it wasn't worth the hassle to not pay - which is what they count on.
It seems many companies these days seem to treat us like subjects instead of customers. Especially companies that sell services that have become basic
needs in today's society.
They have lobbied to create laws for their benefit at our expense.
Every step of the way they nickel & dime us at every turn and if we don't comply they threaten to destroy our credit that make it more difficult to
survive in their credit world.
The corporations are the enemy and those responsible for this behavior are so far behind the scenes that have hidden themselves behind policy's,
rules & laws that they themselves created, but act like they never knew.
If you oppose them you are labeled a terrorist and they even brainwash your brothers & neighbors into believing so because its there message that's
read in the media and not yours.
Originally posted by TheComte
I've often wondered if it were possible to turn the tables a bit. Start charging companies a small admin fee for contacting you, sending you promo
material, for phone solicitation, anything really.
Right now we have the expensive option of filing lawsuits or just billing them. Neither option is going to solve the problem.
We need some kind of consumer bill of rights. As it seems every time we do business they have written all the rules in the customer agreement we
always have to agree to when we use their product or do business with them. While these agreements were written to protect the business to stay in
business they have gone beyond that in my opinion and are now used to bilk us.
Originally posted by MemoryShock
Keep in mind the fact that I have a prepaid wireless account
I too have shifted to the prepay wireless account and it is the best thing I've done in years. I no longer get surprises with my wireless bill where
they nickel & dime me for $20 of taxes & fees every month along with my bill.
In the past when I didn't pay my bill on time they would cut me off and I would have to jump through all kinds of hoops to get my service back.
Now I can prepay several months at a time and my phone tells me how much money is left at the touch of a button or after every call, so I have become
aware of how much my calls cost and when I need to refill. After every call my phone prompts me with this call cost xx and you have xxx left on your
All it takes is $15 to get my phone working and I don't have the several hundred dollars in past bills to pay in order to make my phone work.
Prepay truly puts the consumer back in the drivers seat and the appearance of higher cost per minute is just an illusion that the greedy salesmen
tell you. The wireless companies created prepay because their other models we're destroying a large chunk of their customer base and someone was
smart enough to realize it and resurrect the old customers as well bring in others who are less financially responsible.
The only Caveat is I no longer have that unlimited time and have to pay attention to my time a bit more.
[edit on 25-4-2008 by verylowfrequency]