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It seems whoever the woman was that was trying convince the operator that she was on a hijacked plane wasn't coached too well. She kept flubbing the script;
MALE VOICE: Which flight are you on? BETTY ONG: Flight 12. (a bit later, she's on a seat that doesn't exist) FEMALE VOICE: Okay, but what seat are you sitting in? What’s the number of your seat? BETTY ONG: Okay, I’m in my jump seat right now. FEMALE VOICE: Okay. BETTY ONG: At 3R. (There was no seat 3R on that plane. I checked to confirm this too)
Look at the time scale: The phone call begun "minutes after 8 am", lasted nearly 40 minutes and ended at 8:46; so we can conclude Betty rung up at about 8:08-8:10. This was BEFORE the hijacking began! (Of course, the story changed later, then they said it was 8:21 when Betty rung up).
There are so many intrinsic oddities in the call and contradictions to Amy Sweeney's call that for me it's obvious that both calls were faked and the women doing the masquerading flubbed it by not keeping their story straight.
The claimed times of the calls are way too long to be credible anyway, as if real hijackers were just going to sit around and let somebody chatter away for 25 minutes. Not believable. Also why make a phone call to alert of a hijacking? Why weren't the codes used instead. There are several places on the 757s and 767s where there's a keypad for pressing in the hijacking code (4-digits). Any one of the crew (pilots & flight attendants, etc...) could've pressed in that code in any one of several different places, yet we're expected to believe that suddenly the flight attendants and entire crew forgot all about pressing the buttons to alert the FAA of a hijacking. No way! I don't believe it.