Originally posted by spacedoubt
Those IVM's are usually looking for a short list of pertinent trigger words.
I give them words that have nothing to do with the subject at hand.
After a few attempts of trying to figure out what you want, it gives up and sends you off to a person. That works often for me.
Fun to see the looks on my coworkers faces too, as they try to figure out who the heck I am talking to.
and here I was thinking I was the only one who did that .... LMAO
And I agree with ya, it works for me as well. Just start something
in gibberish also works or just start cussing ... LOL
However, that doesn't work on systems where you have to
punch in numbers. Use to be you could keep punching in
numbers not on the list and it would transfer to a human
but anymore they are getting smarter, they just keep you
tied up in that menu til you press at least 1 number in the list.
However, I have found a way around that one as well.
When they ask you to press a number from a menu
don't press anything at all even if it repeats the choices
again. The system will think you are on an old rotary
telephone and transfer you to a person. Smart lil trick
I learned a couple years ago and it works
But I will have to agree with the majority here.
Getting stuck in a maze of menu listings is a nightmare
when the choices they list doesn't coincide with what you are
calling about. That is one of my pet peaves which I despise.
Another pet peave is trying to speak with an Indian tech support
person when I can't understand their dialect. I ran into this problem
with Compaq computer tech support many years ago when I had
Windoze 95. I eventually had to tell the Indian that I did not understand
what he was saying and asked to be transferred to another person.
he got angry and told me that he spoke better english than I did.
And then I told him, maybe so but I spoke better redneck than
he did and got transferred. This happening about 6 times in a year
turned me against Compaq which I have never bought another one
since. Sorry Compaq, but you lost a customer over your tech support
Indian dialect. However since then i think Compaq has remedied
that problem with their call centre call origin reading. If your call
comes in from the US, the computer reads that info and directs your
support call to a different department. But it was a lil too late for