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New Products, often require Technical support

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posted on Jun, 13 2007 @ 12:48 AM
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Gutenberg.
Invented movable type printing.
This also required in-home technical support for the users of his product.
The following is a very accurate depiction of one such service call.

The book



posted on Jun, 13 2007 @ 02:45 AM
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I spent some time working in a faults call centre, you don't know how true that is!!

Even in this day and age. Is it plugged in? Is the screen turned on? 'oh what's that it's working now' Thanks for calling bye bye!



posted on Jun, 13 2007 @ 12:47 PM
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I'm still doing some user support now.
We do media, and text content. Some of the questions the "user" was asking are SO current..That vid really cracked me up.



posted on Jun, 13 2007 @ 02:14 PM
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A friend emailed that link to me a while ago. Sad thing is, I can see it really happening back then.



posted on Jun, 13 2007 @ 05:58 PM
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I've seen that one. Its good.

After 15 years working with computers, I am still regularly astounded that people with PHD's, high IQ's, and high saleries can be so ignorant of the basic operation of a tool that they use almost every day.




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