posted on May, 18 2007 @ 11:38 AM
Maybe it's just an Australian thing, but for a while now, I've been noticing people are strongly reluctant to say a simple 'Thank you' at the
conclusion of a transaction.
At the check-out, when I receive my change, I automatically say 'Thank you' or 'thanks very much' with a smile.
Nothing comes back.
Apparently, people feel it's beneath them to say 'thank you'.
To conceal their discomfort re: this one-sided politeness, they turn their back and pretend to be studying their nails.
Usually it's teenage check-out operators, but the other day it was a mature-age female at the local library.
As she was in the process of handing me my change, I as usual said: 'Thank you '.
Rather than reciprocate, she instead muttered the amount of my change. So it was: ' Thank you' from me and and an unsmiling: 'Five dollars thirty
five' from her. Then she tried to impersonate an executive-on-the-run, by turning her back to me as if something was demanding her urgent
attention.
There was nothing behind her and no-one else at the counter. To cover her discomfort, she patted her hair and gave a theatrical sigh as if she were
under immense pressure.
Clearly, she enacted this ridiculous charade in order to evade saying a simple, 'Thanks'.
Wonder why? Do people feel themselves 'diminished' by polite conventions?
Do they feel that by withholding 'thank you' and/or a smile, they are placing themselves 'above' those they serve?
Are they being instructed by employers NOT to observe simple, polite customer-service?
In time, will I and others cease to thank them? At which point, transactions will assume the coldness and impersonality of the robotic voices used by
financial and other organisations' phone services.
Will that be the Brave New World our politicians are striving to create?