I had a bad experience with Vonage with a business account. Their customer service is horrible and they are well known for crappy service and crappy
customer service. One of the worst companies I ever dealt with hands down.
I got Vonage for 3 locations for the company I work for and the modem would quit working, the calls would drop and the calls sometimes had the tunnel
sound. They refused to overnight me a replacement modem for one location which is a must for a business because no one wants to be down for 3 days
because of a equipment malfunction.I explained that I needed it overnighted because the business relies on daily calls and the operator replied with
"oh well!".
I'm a network administrator and I spent countless hours on the phone troubleshooting a bad modem with retards that would read from the same script
over and over and pass me around like a phone prostitute. I should charge them my hourly rate of $75 for all the crap they put me through.
After canceling they charged me for 3 modems one of which never worked right to begin with and would not let me send them back for a partial refund.
In all they got me for about $260 out the door in racked up charges for penalties and whatever crap they could charge to our account.
I hope they go out of business!

[edit on 9-10-2007 by Digital_Reality]