Wow, that is frightening. The caller thought he was being a smartass when he first asked, I got the impression. He must've been floored when this guy
thought they were the same!
"well thats per
"yes, and is it dollars or cents per kilobyte"
"well let me take a look here"
And then they quote him again with it being .002 cents per kilobyte!
And this caller is actually being nice about it, thats perhaps the most incredible part. That there are people in the world that can go through all
that and explain something like that so many times over and still be nice about it.
Dear god now the guy says 'I see that serveral of our reps have noted on the account as it being cents'
Working here 2 years and a supervisor for a year and a half'
So this knucklehead actually got bumped up to 'supervisor" within a few months, because apparently they're ALL idiots and he was the best.
And this supervisor is actually a little nasty with the guy.
And then this higher supervisor gets on and says 'THere's no such thing as .002 dollars'
Its especially funny because he's talked to a bunch of people prior to the recording had started. And the woman he talks to at the end is telling him
'you've talked to a lot of peopel about this and we've all told you its 70 something dollars'.
Sometimes, when you are amazed that people don't understand what you are saying, you think 'hey, maybe everyone else isn't crazy and wrong, maybe
But no, in this case, everyone else is an idiot.
Blame it on the No Child Left Behind Policy,
The guy at that service center is too old to have been brought up with no child left behind.
Its not a single thing in particular that has made america stupid.
Americans, simply are
stupid. Its america's natural state to be stupid. Only hard work can undue
But beyond that, it seems that hte people at the call center simply didn't care, didn't want to think, and just read what was on the screen. THe
screen says he owes 70 something bucks, the computer figured it out, therefore he owes it. Normally, if they realized that he was quoted the wrong
rate, and understood that it was the wrong rate, they'd say 'thats not our problem, you should've known that it wasn't so low, you owe what you
owe and thats that'. But here, they're so god awful stupid that they don't even understand what is going on and just rely on that computer
[edit on 17-12-2006 by Nygdan]