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The problem? An AOL account once held by Gauthier's late father still showed billing charges accumulating against it. The account had been dormant for months; the credit card he used for it was inactive at least as long.
Nevertheless, AOL kept charging $25.90 each month for dial-up online access. Late fees for non-payment accumulated on the credit card, too.
Gauthier even offered to send a copy of her father's obituary as proof he truly was dead. AOL was unmoved.
"An AOL service guy told me to stop complaining and learn to use a computer," she said. "Then he hung up."