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Originally posted by Djarums
Typically, most problems should be addressed by hitting the "Suggestion" button at the top of your screen. Things that are submitted there are immediately routed to all staff. That's significantly more effective than sending one person a u2u because 1) All staff see it, including senior staff and 2) at least one staffer is always awake in this increasingly global community whereas when you u2u someone they'd have to be online to read it.
Just my opinion