posted on Apr, 17 2006 @ 02:10 PM
I generally don't rant at the employee.
I call the manager, or headquarters, if it's a chain.
And believe me, the bigger store are equipped to handle complaints.
They get them all the time, and are prepared to defuse the situation if possible.
Not all of the big chains are franchise stores, some are company stores.
Just remain calm, and explain your story.
However, I did unload on the guy from the pizza place, because he blamed me for his mistake. This guy also spoke perfect english, he was just lazy.
I still maintain that a frontman, with limited communication skills needs to be moved out of the front, one way or another..