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Help desk/end-user support is the hottest job category within IT departments.
According to executives, the technical skill set most in demand within their IT departments is Microsoft Windows (NT/2000/XP) administration (81 percent of the response). Wireless network management was cited by 52 percent of CIOs, followed by SQL Server management at 49 percent. (Note: Survey respondents were allowed multiple answers.)
When asked which overall job category was experiencing the most growth within their IT departments, the top reply was
help desk/end-user support, with 21 percent of the response. Networking followed at 15 percent and data/database management was third, with 13 percent of the response.