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originally posted by: DigginFoTroof
I've had a number of really odd shipping experiences with UPS that I can't get an answer from them about. I just shipped a package, picked up at 4:30pm Tuesday and is expected by noon on Thursday. The package has to go 1200 miles. Another package (almost identical size & weight) was shipped 3/1 and is expected 3/11-3/12 and only has to go 400 miles. Both were shipped basic UPS ground (same exact option on the UPS shipping label site). Both packages are coming from large metropolitan areas (3.5-5 million people) so there should be relatively the same UPS shipping infrastructure and they don't have to wait for a truck to fill up to go to a distribution hub.
There's been similar shipments, some very large (30" cube box) going 500 miles, and I got it in ~54 hours. Three other packages shipped the same day (as 30" package), from same place but much smaller (think little larger than shoebox) took a week to get to me. All standard ground shipping.
Then there's the crazy shipping options when I order standard ground (from a large product distro warehouse in NJ - ~ 150 miles away) and the site says 3-5 day shipping. Often I order at 5pm and it's on the door at 10am the next day, and it's a ground label, not some mistake that was over-nighted. I try to order from that place often b/c even orders by 7pm often are there by 10am-12 the next day.
What is most frustrating is the next day when it doesn't arrive or there is a sticker on the door (they never knocked - that has happened a couple times, or they knock very lightly..). If anyone has experienced this it's really frustrating and you can talk to your delivery driver and sign a "drop of release" where they can leave the package even if you aren't there - this can be based on where you live (like city, high crime area, they might not leave the package) - so ask the driver if you find this happening - they don't seem to tell people about it unless you ask.
Anyone work for UPS or other shipping companies and know why this type of stuff happens?