posted on Feb, 22 2019 @ 11:06 AM
a reply to: MrBuddy
In this case- why did one of your employees get assigned by you to do something they hadn't done before? Why didn't you know that he hadn't been
trained on that task?
I know what you're thinking. You're thinking that shipping a box could be done by a three year-old. But actually, every place's system for shipping
is different. There's some kind of database he has to use that has your customers' info probably, right? And he has to use the correct program in
the computer to get that info, and correctly get that to the program that creates the shipping labels, right? Or maybe it's in the same program.
Either way, that actually can be a task that one needs to be shown how to do. Every place has a different system and some systems aren't as intuitive
as you would think.
So the real question is why wasn't your employee trained on this?
Why didn't you know that this employee didn't know how to do that?
Sounds like a breakdown in your process somewhere.
Your last point there- that you should have double checked and made sure that the task got done is a good one and valid. But you then make an excuse
for yourself and say "but any idiot should be able to do that task."
If you can make excuses for yourself, why can't your employees make excuses for themselves?
edit on 22-2-2019 by KansasGirl because: (no reason given)