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originally posted by: mysterioustranger
a reply to: JAGStorm
In the industry myself, and been in your spot a few times. I have a quite different approach that worked for me...you've done everything else. It's worth a shot!
Take every receipt, statement , bill etc....copy all...send it by registered mail requesting and requiring a signature and notice to you it was received.
Send it to the LEGAL Department of the
billing institution...with a small explanation and that if not expediting immediately...you'll file suit.
When I did it? Got a call and signature of receipt 1 day later, that office called me, and in 2 days...I got a paid in full statement.
Worth a try, you know?! Good luck
M.S./EMT
originally posted by: JAGStorm
I had a very large medical bill.
I made a payment plan and finally reached the final payment.
Yay for me, I gladly made that last payment. I was so very happy, until..........
I got an invoice saying it had not been paid. (seriously the last payment) So I called the hospital billing and the guy said they changed over system and "everything is messed up". He asked me to please wait a month and call back if it has not posted by then.
So a month goes by, nothing posts. I call, and they still can't see the payment. So here is the weird part.
I have absolute proof that payment was made. It was made by my Health savings plan electronically. It has a timestamp, a date, even a routing number, and even shows it was approved/cleared.
Seriously, like the absolute best proof of payment one could possibly have.
I have sent (physically mailed) the actual receipt, I have sent the electronic receipts, I've sent proof from my HSA screenshots, and I am still getting late notices and bills for that single final payment. It has been escalated by the billing people to those higher up.
(btw. I worked in "controlled" electronic and physical library of sorts for my career, and I keep flawless records. There is zero chance it was an error on my part as I went through every single invoice and double checked the amounts paid) The last payment was also a unique amount as it was a final payment.
So does anyone have any suggestions for what I should do from here. Anyone familiar with medical billing? We are on Month Five at this point. I just want this invoice cleared up and posted as paid. I have never trusted medical or dental billing, but this is just getting ridiculous. There have been several times I have been double billed, and was able to easily and very quickly clear it up.
originally posted by: StallionDuck
a reply to: JAGStorm
Depending on which state you're in, you could sue for harassment. Especially when they start calling you repeatedly.
Call them and keep going up the chain until someone does something. Refuse to be ok with someone telling you that you're good. Go as high as you possibly can. Tell them you're also recording for your records to prove in court should it come to that point.
originally posted by: drewlander
a reply to: JAGStorm
Send them certified letters demanding proof of the debt a couple times and warn them if it goes to collections you will sue them in small claims under the fair debt collection practices act and fair credit reporting act. Let it go to collections after a few warnings. When it hits your credit report file a small claim. Win back 1200 per violation, upto your state max in small claims, and it will get removed from your credit report as part of the judgement.
From a Canadian perspective, this is all crazy talk. I totally sympathise with your circumstances, but you all deserve better! Health care should be the #1 issue in the upcoming election!
originally posted by: JAGStorm
I had a very large medical bill.
I made a payment plan and finally reached the final payment.