The decline in customer service - time to make ourselves heard!

a reply to: DigginFoTroof

But really, explain what happened, you avoided the entire issue, why not start by saying what exactly happened, like

I went there and i got my bag of stuff and then i was turned away because there were too many things and the girl was lazy and told me to go away or whatever, but all that stuff and no clear explanation about what exactly happened?

Please tell

So the point of the post is that I'm sure many of you have had similar things happen at stores where an employee is completely rude, possibly bordering on harassment, to complete ineptitude (where they recommend something that is dangerous/deadly

Please tell us about this, how come you don't say, it is clearly a big issue :/

a reply to: BoneSay

Well if you scrolled down slightly you'd see what it is.

Since you cannot read a few paragraphs.

originally posted by: Lysergic
a reply to: BoneSay

Well if you scrolled down slightly you'd see what it is.

Since you cannot read a few paragraphs.

I can't, i have lots of issues reading, it burns my eyes very fast, it hurts, i try to avoid it, it hurts

a reply to: BoneSay

Yeah, the link I sent you summarizes walls of text.

originally posted by: Lysergic
a reply to: BoneSay

Yeah, the link I sent you summarizes walls of text.

The link you posted directs to an image of "Too long didn't read" post. Please don't be like this, i can't read, i have already very much trouble reading right now, why are you so hateful?

Never mind i don't care anymore, thansks for it all, this useless, i guess

feel happy

a reply to: TrueBrit

This is why mass shootings have always seemed suspect to me. These people are angry with society supposedly, but they are clearly aiming at the wrong targets. It makes no sense.

a reply to: DigginFoTroof

I have yet to meet a retail supervisor or manager who filled me with any confidence in their ability to manage or lead a retail location anywhere in the world.

The corp guy you spoke with clearly had 5 step complaint handling skills and some customer service recovery training. However handing these problems back down to a store manager who more than likely hasn't had training in those areas is probably the SOP and I doubt the store manager will do much if anything.

I'm a director in a service delivery company. I know stuff.

a reply to: BoneSay

He doesnt say what actually happened.

Only that the manager refused to check the cameras to prove who was right, him or the employee working at the time, and then the manager refused to apologize.

Manager said "we will look into it" and considered that as an apology. When the manager was pressed for a real apology, the manager said "Im sorry if you Feel as if you were mistreated".

Thats about it as far as his costomer service experience. He goes on to mention some problems in other stores that have effected the customer experience in those stores.

Hope that helps.

And the TLDR extension would only work with a Chrome browser which only a conformist would use. (just joking Lysergic)

If reading hurts your eyes, I dont know if this will help but blue light is bad for your eyes so maybe you can try to get a bluelight filter application. Blue is mixed into most of the colors so it doesnt matter if there is no blue visible on the screen, blue light still gets into your eyes. The filter changes the appearance of colors, obviously, but you can adjust the % of filter applied and after using it for a while you don't really notice it.

Also I recommend you try the dark ats theme if you arent already using that. Click the half dark half light symbol.

I dont know if you use phone, tablet, laptop, desktop... but on my phone there is a way to make all the font larger or smaller so you can adjust it and maybe bigger would be helpful for you.

I would hate it if reading hurt my eyes. I am sorry you have to experience that. You must put yourself through a lot of pain to be here and im sorry for typing so much k?

I put my words in bold and made them larger for you and also changed the color going it would be easier on your eyes if you happen to see this. so i hope it helps.

please let me know if this is an appropriate way to write to you.

a reply to: JameSimon

If you got burned out it was because you were doing something unnatural and not compelling.

I know what you are saying. I left hospitality because I made the mistake of going high end. Blue collar was better paid and more comfortable.

Making a fake smile and saying a retarded thing is the death of the customer service industry.

It kills people inside a little bit every time.

That's why we MUST be honest. No matter what.

You also should give everything. 100%.

It shouldn't matter how ahead or behind you are. Go hard. Everything is better when at least one person is trying to get hard body.

Work hard, it's all I meant. Attitude should be of a hard worker. In sales, get people what they want and discover when its not also what they asked for.

Teach them. Learn in order to teach.

Go nuts at work. Work hard.

a reply to: 3n19m470

Interesting angle to approach this from.

The issue of mass shootings is pretty complex though. Its not like everyone who decides to go out and kill a bunch of people, does so because someone at their work aggravated them, or because they were fired or some such thing. Some perpetrators of such crimes have connections to the victims, as in the case of the Columbine High shooting, its true. But very often, increasingly often, the victims of mass shooters are totally unfamiliar to the perpetrators, because the perpetrator is intent on murdering something those victims represent, rather than murdering the individuals themselves. For example, the recent shooting at the synagogue was an event in which it would not have mattered which particular synagogue was being hit, because for the perpetrator, the potential victims within would have registered as the same value. It would not have made much of a difference to Anders Behring Breivik, whether he shot those kids on an Island, or in a tower block, or down a mine shaft, because the location was not important, and the victimology only matters in so far as it identifies the thing those kids represented to the perpetrator. He had no personal quarrel with any of those individuals, had never met them, did not know them, did not know their names or their life stories.

The same is true of the Las Vegas shooter. He knew none of the victims, he had no idea who, specifically, would be present in the crowd he fired down onto. And in fact, that case is perhaps one of the strangest to me, because there was no unifying thing that identified all of those people he shot at, as a group under one banner or one belief, about as close to a totally random victim pool as you could get.

What I am driving at, is that mass shooters and a decline in customer service are pretty far apart from one another, and I believe if you were to examine the figures involved in both, that there would be very few lines of intersection on a graph, or overlaps on a Venn diagram that would connect them. Sure, there are going to be those folks who get fired from a job and go shoot the place up, but the ones you hear the most about, are those in which there is no reason, there is no sense, there is no connection between victim and perpetrator, other than the bullets that passed from the possession of the perp, to the unwelcome possession of the victim.

But you are right in saying that none of these shooters ever go after the ACTUAL source of the problems in society. Corporatism is a massive problem in society, and that's a point which even attracts attention in a bipartisan situation, because both lefties, and those right wingers capable of reason, understand the danger posed by corporatism and those who advocate for it. However, you never see anyone performing a mass shooting at a private gala, attended by corporate bigwigs. You never see anyone attempt a mass murder at a trade show, or at the stock market, or at the offices of some shady company involved with speculation, high volume trading, or one of the more casino like banking institutions. And yet, most of the problems that actually effect regular people, start and end at that level.

Now, it may well be the case that the reason we never see that echelon being attacked, and understandably attacked, is that being smart enough to know the REAL source of threat in society, renders those who know this fundamental truth immune to the sort of utter stupidity that is involved with performing a mass murder of any kind, even against a target which LEGITIMATELY threatens ones way of life. It honestly seems to me, that in order to be stupid enough to commit mass murder, you also have to be stupid enough to be wrong about the sources of danger in the world, stupid enough to believe that people of differing gender, sexuality, race, colour, or religious beliefs, are a threat to your way of life.

These things of course, cannot be a threat to a way of life which has value and merit to it, whereas corporatism not only can threaten life and liberty, but is threatening both right now, all over the world. It is responsible for the fact that governments do not function to the exclusive benefit of the regular citizen, as opposed to the companies operating within a territory, responsible for the fact that the wage gap continues to grow without any actual reason to do so, the fact that the babies born today, like those born fifteen to thirty years ago, will NEVER be able to afford to live anywhere again, as long as unsustainable growth is considered more valuable to the stock market than predictable, glacially slow growth, which is healthier for economies in the long run, because it involves no boom or bust.

The very reason our lives as citizens in the western world are the way they are, specifically, the very reason they are as trying as they are despite our apparent advantages over the rest of the world, all boil down directly to corporatism, government being penetrated by and co-opted by corporate entities, rather than solely obedient to the needs and will of the regular citizen. But no one is going to be shooting up the source of that problem, because again, in order to be smart enough to know the real threat, you have to be far too damned smart to commit mass murder.

I am kind of curious what the initial interaction or event was that sparked this, myself. Context and all.

a reply to: AM10101

Same here.

originally posted by: 3n19m470
a reply to: BoneSay

He doesnt say what actually happened.

Only that the manager refused to check the cameras to prove who was right, him or the employee working at the time, and then the manager refused to apologize.

Manager said "we will look into it" and considered that as an apology. When the manager was pressed for a real apology, the manager said "Im sorry if you Feel as if you were mistreated".

Thats about it as far as his costomer service experience. He goes on to mention some problems in other stores that have effected the customer experience in those stores.

Hope that helps.

And the TLDR extension would only work with a Chrome browser which only a conformist would use. (just joking Lysergic)

If reading hurts your eyes, I dont know if this will help but blue light is bad for your eyes so maybe you can try to get a bluelight filter application. Blue is mixed into most of the colors so it doesnt matter if there is no blue visible on the screen, blue light still gets into your eyes. The filter changes the appearance of colors, obviously, but you can adjust the % of filter applied and after using it for a while you don't really notice it.

Also I recommend you try the dark ats theme if you arent already using that. Click the half dark half light symbol.

I dont know if you use phone, tablet, laptop, desktop... but on my phone there is a way to make all the font larger or smaller so you can adjust it and maybe bigger would be helpful for you.

I would hate it if reading hurt my eyes. I am sorry you have to experience that. You must put yourself through a lot of pain to be here and im sorry for typing so much k?

I put my words in bold and made them larger for you and also changed the color going it would be easier on your eyes if you happen to see this. so i hope it helps.

please let me know if this is an appropriate way to write to you.

Well this actually helped, i'm sorry to always be a bother about those things, hyperopia is a nasty thing sometimes, even with big words it all just gets fuzzy and head aches and other stuff like that

But too bad he did not explain, what's the point honestly to say "they are bad at customer service" and then don't explain what happened in the first place? How can we even know then or figure out he's right or wrong?

Thanks for taking the time to do that reply, did not come back to read this thread until today

And honestly yes hyperopia is a b*tch, it makes you dizzy and causes head aches and it doesn't allow to see things close to you, even if the words are big, it just get's all blurry, there are lapses when i can't even handle opening my eyes and/or have to look at far away things to avoid the entire thing

I guess it comes and goes and everyone has different experiences, for me it is terrible but oh well