posted on Aug, 15 2018 @ 03:56 PM
a reply to: TonyS
Process Standardization was how they turned into the empire they did. (it wasn't great food that did it). They could duplicate the exact same
product 1000 miles away in another city or even country.
People flocked to McDonald's because they knew it was going to taste exactly (and I mean EXACTLY) like the last one they ate at. If there was ever a
"secret recipe" anywhere on Earth it was that, repeatable processes! (down to brutal detail too).
If you ever looked at a McDonald's (back in their hey days), they were all identical, even down to the appliance locations. They could train every
single person at one location and they could work at any other location with zero retraining. Fryers were always on the left, grills just right of
that, shakes were always on the right. Food was loaded into the coolers exactly the same way and all the the coolers were in the exact same
orientation. The food deliveries all arrived at the exact same time, on the exact same day of the week at every McDonald's. The boxes and packages
were all exactly the same color and the exact same size with the exact same content. Deliveries between distribution centers were all the exact same
way. The cooking was all done exactly the same way...down to the second. The exact same ingredients and the exact same quantities were used on every
It was like human automation.
The precision was stunning actually.
Few people could ever imagine just how much really went into all of this. It was staggering. McDonald's serves as a standardization model in the
food industry even today. They essentially wrote the book on the subect!
Who would have ever dreamed in a million years all that was going on behind the scenes while Ronald was busy on TV foiling the Hamburgaler and making
McDonald's is absolutely legend in this regard.
When I first started to write my white paper I had some inkling about some of it, but no idea of the scale. My most compelling motivation for
picking them as the subject was i might get some free hamburgers out of the deal (seriously)!