posted on Feb, 8 2018 @ 03:28 PM
In my years back in the normal working world that doesn't involve thongs, shots and pole dancing I've noticed one thing:
Profressionalism is DEAD
I first went back to banking and worked for the "darkside" of banking, Bank of America. I could write thread upon thread on that experience. I
worked in banking previously so I thought, "hey this will be great." Boy was I wrong!
The first branch I worked at I worked with two managers whose personal lives were more important than work. They couldn't careless about clients. It
was quite annoying. The assistant manager was around 25 and it was her first time in management, well it showed. She abused her measly "power" any
chance she got and it was always directed towards me and one other girl. Why? We weren't her friends outside of work and didn't contribute to her
gossipy tirades, we also followed the rules and she use to call us "Barbara's of HR." Not sure where there comes from or how that's insulting
since I find Human Resource people quite alright. She use to talk on the phone at her desk about her relationship so loud customers would hear her.
She would fight with her BF on the phone, paint her nails, walk the bank with NO shoes, blast rap music and the list goes on. She would complain all
day about customers from the moment she walked in the door, it was quite draining for those of us not in her "inner gossip circle." Did I mention
she got the job because she knew someone not because she was qualified, he friend was the hiring manager. Anyway, there were many complaints against
her yet she stayed.....The actual manager was no better. She was always leaving for her sons baseball games, she acted as if he was a pro league
player. She took more vacation than anyone, well maybe not as much as the second manager I dealt with at another location. I ended up begging the
regional manager to transfer me, which I did get....finally. Well I thought it would be better, more professional work environment. WRONG! The manager
there was a child in the sense he had no idea how to act like a manager. He could dress like one, wore nice suits but that is it. He had never worked
in banking in his life. His previous job? A manager from a PET STORE! YEA! Oh but he spoke Spanish and had an AA degree, big deal. I use to tell him
all the time that's why he got the job, not because he was qualified but because he fit a quota. Everyone there couldn't stand him nor could
customers. He was always at his desk, feet kicked up playing on youtube chewing on gum. He never wanted to do actual work. It drove me absolutely
crazy! Well he was eventually transferred to another branch and r Mr. Suit he got put with a BARBARA FROM HR type, someone who had been in banking for
40 years and boy was she old school and she would rip into Mr. Suit. I use to chuckle at the stories I heard from his new location.. Sweet sweet
Well I eventually left the banking world. In short I was tired of working my butt off and doing 5 people's job and getting paid for one. I was
labeled part time yet I worked full time so I was getting cheated in benefits and after almost 6 months of them making excuse after excuse I had
enough. I mean that had to be illegal in some way.......so off to the insurance world.
SO here I am at my current position, customer service agent for a local insurance company. I love my job. I really do. I wish I got into this business
sooner!! What I don't like is how people are, well at least those I deal with directly.
So again we have those who have been in a business for many years who don't seem to give one iota about the customer, just that bottom dollar! It
drives me mad. They write policy after policy but don't seem to care if it's done correctly. They preach about doing what's right for the client
yet wouldn't doing the policy right the FIRST time be what's best for the client? I am the one who has to correct the mistakes and re-write policies
or deal with angry clients whose previous policies were never cancelled and now they have been charged for a policy that should have been cancelled
months ago, this happens often. I have brought it to my boss's attention but he is also part of the problem. He seems to brush it off as "oh sales
agents don't think like customer service reps." I'm sorry what kind of lame arse excuse is that? I have only been here 6 months and I know what
companies require what documentation to be uploaded or how a policy should be written yet these guys and gals constantly screw it up or blame the
client. Sure clients may fib here and there but in the 6 mths Iv'e been here and the constant mistakes and errors I see I know it's not the clients,
but the agents themselves. It is quite frustrating when you do your job the correct way and you then have to do everyone else's because they don't
seem to care if their own job is done right. I mean if they only knew how many clients I've saved over their errors! I just pat myself on the
back.....The previous woman who had my position just did it and laughed and said "oh it's so and so" (didn't enter names). I will not correct a
grown adults mistake when there is really no reason to have one, let alone have them constantly. It's pure laziness. I mean they wrote the policy,
they already got paid yet I'm the one doing the grunt work which is suppose to be done by the agent. When I write a policy there is nobody to
correct my errors because I am the one who does it. I don't mind occasional stuff but to constantly mess up everything on a policy is just wrong.
Is it just me or does anyone else notice this? I mean it seems people just do not care anymore. I mean even with dress code, we are suppose to be in
business professional yet these woman, in their early 20's, come dressed in skin tight colored jeans and leggings! That is NOT business professional!
It was the same at the bank and It boggles my mind. I never use to feel overdressed at work but now I do. In my opinion when you dress professional
you carry yourself better. It just seems like now a days it's all about the sale and not the actual work or the client. I see this even in day to day
shopping or interaction. When was the last time you actually had a cashier count back your change and not just toss it in your hand? I will count it
every time in front of them and they look at me like I'm crazy.
This isn't a rant but an observation I've noticed in my last two jobs that I didn't experience pre bar days. Professionalism was a good thing and
was something everyone worked towards. I actually had my boss recently tell me I was too nice because I help customers too much. I looked at him and
said "That's not being too nice, that is my job." I have worked in customer service for 20 years. I earned awards from companies like Sprint, HSBC,
Fleet Bank, First Union (now WellsFargo), Verizon all for CS! What happened to it?!
Please share your stories....