a reply to: fiverx313
I hope your delivery issues resolve.
(just sharing some USPS issues)
I’ve had situations where both the online vendor and USPS gave me the runaround with other delivery issues. When I emailed USPS on their website, a
few times US Postal Consumer Affairs (USPSCA) had started an investigation and then contacted me with their findings and told me to submit their
findings with my refund requests. For me, USPSCA was the most helpful. I don't know how to contact USPSCA; they contact me, per case that they need
Maybe off topic? But, some of the delivery issue that happened to me and people I know:
The seller puts the correct zipcode, but wrong name & address on my package. This resulted in tracking showing the package repeatedly going back &
forth from the local USPS distribution center to my local PO. The sellers would say– well, it’s at your PO (even thought it’d been going back &
forth as described).
USPS would say tracking showed it was out for delivery (two different days), so they would talk to my delivery person and that I should talk to them,
too. Another case, it showed as Delivered, but I received nothing. Neither the local USPS office or the carrier had any idea what was going on. My
carrier had seen no packages with my name on it. This went on for over 3 months and have been told this is just one of the scams that some sellers
After emailing USPS’ website a few times about this, USPSCA stepped in contacted me, opened an investigation and discovered the sellers put the
correct zipcode only, but wrong name & address. The incorrect name reinforced that I couldn’t retrieve the package. Because USPSCA stepped in, I
was able to get my refunds.
Another time, rather than send the package, the vendor only sent an envelope, which was very odd, as the item is much larger than an envelope; it
required a large box. Tracking noted it as Delivered. Upon contacting the vendor said it was delivered, stop trying to scam and ceased communication.
If this happens and you know should be a box & not an envelope, an idea is to not open the envelope… yet. Instead, uncut video record… state the
date, time, the envelope, address, etc. and your first opening of this envelope to show what is inside (a folded blank paper was). This helps to
provide evidence that you really didn’t get your box, etc. and were scammed, when you apply for your refund.
This proved to make a very solid case.
Maybe some of that information will be helpful.