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originally posted by: blend57
They did have the boarding pass..thus the argument that he got through security, gates, and on board before the issue was addressed. The 18 year olds name was on the boarding pass though. Which should've been changed before they got on board. That is what I think maybe is the issue? The parents didn't change the name to the 2 year olds name before they boarded.
But the seat was not vacant..they just never changed the name. If they had done that before the boarding process..then this would not have been an issue. I've never been in a situation where my name didn't match the ticket so, I am not sure if I have that correct.
Someone else maybe will be able to explain that bit further or possibly you already know the correct procedure... I was just saying that he paid for both tickets.
How Delta found out that Grayson was not Mason: I speculate that the problems started when the family listed Grayson as a lap-infant, just as they would have if Mason was still traveling with them. I presume that they then had Grayson board with his lap-infant boarding pass. That means that Mason’s boarding pass was never scanned. So although the family had still technically purchased that seat, when Mason never boarded the plane, Delta classified him as a no-show and moved to give his seat to another passenger. This happens all the time. It could have been a standby passenger, a confirmed passenger on an overbooked flight, or even a non-rev, it doesn’t really matter. The problem, of course, was that Grayson was now occupying Mason’s old seat so that when this new passenger boarded with a boarding pass for that seat, he had no where to sit. ...
Kids are not required to show ID when they check-in or board domestic flights. In fact, most kids don’t even have ID, unless their parents take them on international adventures. So all the family really needed to do was have Grayson board using Mason’s boarding pass. Had Mason’s boarding pass been presented to the gate agent and gone beeeep in the scanner, the computer would have thought Mason had boarded the plane and we wouldn’t be discussing this right now. Trust me, the Delta agents didn’t really care whether Grayson or Mason was in that seat. They just want to do their job and get the flight out on time with all seats occupied. But once they found out, protocols had to be followed. Lies had to be told. And threats had to be made. Or at least that’s the way these things usually go